[Remote] Information Technology Service Management Analyst

Note: The job is a remote job and is open to candidates in USA. Technogen, Inc. is seeking a ServiceNow Senior Platform Engineer to optimize platform performance for high-volume workflows and large data sets. The role involves establishing engineering practices, improving operational resilience, and ensuring consistent delivery practices across teams.ResponsibilitiesIdentify and address runtime bottlenecks, performance constraints, and supportability risksEstablish engineering practices that improve stability under production loadDefine and enforce technical standards for maintainable, upgrade-safe platform engineeringCreate reusable engineering patterns, review mechanisms, and design guardrails that improve consistency across teamsReduce customization sprawl by promoting sound platform design and architectural disciplineStrengthen delivery practices through version control, automated testing, deployment discipline, and environment consistencyImprove release predictability and reduce implementation risk through better engineering controlsPartner with teams to ensure delivery practices support both speed and long-term maintainabilityImprove platform observability, health monitoring, and support readiness so issues are detected and addressed earlierUse operational data to identify patterns that affect platform reliability, user experience, or delivery qualitySupport resilient engineering responses to incidents, degradation, or scaling pressuresPrioritize remediation of design choices, customizations, and legacy patterns that create long-term risk or constrain scaleGuide teams toward implementations that improve the durability and extensibility of the platform over timeSkills5+ years' experience in ServiceNow platform engineering, software engineering, or technical operations roles supporting enterprise platformsStrong understanding of performance optimization, engineering standards, release practices, and operational resilienceHands-on experience improving maintainability, scalability, and observability in complex environmentsProven ability to balance delivery speed with control, supportability, and long-term platform integrityMust be onsite at the client in one of the following locations: Raleigh, NC; Charlotte, NC; Wilson, NC; Richmond, VA; or Atlanta, GABachelor's Degree preferredExperience supporting service-centric or Service-Aware operating modelsFamiliarity with platform lifecycle management, observability practices, and engineering governanceBackground in highly regulated or high-availability environmentsRelevant engineering or platform certificationsCompany OverviewTechnogen, Inc. It was founded in 2003, and is headquartered in Chantilly, Virginia, USA, with a workforce of 201-500 employees. Its website is http://technogeninc.com.