[Remote] Information Technology Help Desk Analyst

Note: The job is a remote job and is open to candidates in USA. Technology& is hiring Help Desk Analysts to support its IT help desks for a large multinational client. The role involves providing first-line support to users by responding to inquiries, troubleshooting issues, and ensuring excellent customer service across various communication channels, including phone, email, and chat.ResponsibilitiesRespond professionally to customer inquiries via phone, email, or chatProvide Tier 1 help desk support for IT systems or operational servicesAssist students, staff, parents, or other stakeholders with inquiries and service requestsLog and track incidents, service requests, and inquiries using CRM and ITSMResearch solutions using knowledge bases, workflows, and predefined scriptsDiagnose issues and provide initial troubleshooting or guidance to resolve problemsEscalate complex or priority issues to Team Leads or appropriate Tier 2/3/4 supportMaintain accurate records of interactions, resolutions, and actions takenFollow quality standards, service level expectations, and operational proceduresSkillsExcellent communication skills with strong customer service orientationAbility to remain calm, patient, and professional when handling customer inquiriesStrong listening skills with an empathetic and positive communication styleDetail‑oriented with strong organizational and time‑management skillsProficiency in Microsoft Office tools including Word, Excel, and PowerPointBenefitsFlexible SupportHourly Rate: CompetitiveThe role involves providing first-line support to users by responding to inquiries, troubleshooting issues, and ensuring excellent customer service across various communication channels, including phone, email, and chat.This position is part of a flexible remote support pool where candidates will receive paid training.Company Overviewtechnology& is a premier technology consulting firm dedicated to empowering businesses of all sizes with cutting-edge solutions that drive growth, efficiency, and innovation. It was founded in undefined, and is headquartered in Texas, US, with a workforce of 11-50 employees. Its website is https://www.technologyand.ai/.