[Remote] Information Management Analyst II

Note: The job is a remote job and is open to candidates in USA. Catholic Relief Services is implementing a global emergency response initiative designed to deliver timely, life-saving humanitarian assistance in rapidly evolving crises worldwide. The Information Management Analyst II will strengthen Information Management as a core function, ensuring that data systems and tools support evidence-based decision-making across programming. This role involves the integration of data into user-friendly dashboards and promoting the use of advanced analytics to enhance decision-making efficiency.ResponsibilitiesCollect and analyze program data, capture and share lessons learned and best practices for specific projects to facilitate improvements in decision-making and contribute to the ICT4D learning agendaFunction as a technical product lead of the Humanitarian Response IM platform, ensuring effective administration, adherence to the correct security posture, and application of standard operating proceduresAct as advisor on the humanitarian response IM platform contributing to adoption scale, in close partnership with key stakeholders. Provide technical support for configuring/handling complex scenarios and implementing integrations with other ICT4D systemsSupport research and analysis of core ICT4D technologies to help drive appropriate innovation, scaling, and rolling out of new releases in accordance with existing standardsImplement the operationalization and decommissioning of new and existing platforms respectively in the ICT4D Technology Portfolio in accordance with existing standardsContribute to capacity strengthening and learning initiatives in ICT4D for staff and partners through helping develop learning and training strategies and agendas/curriculums, conducting trainings and workshops, convening a community of practice, and coachingCollect and analyze program data, capture and share lessons learned and best practices for specific projects to facilitate improvements in decision-making and contribute to the ICT4D learning agendaSupport monitoring and analysis of the Humanitarian Response platform and other related key ICT4D platforms for identifying new scale opportunities and establishing product roadmapsSkillsBachelor's degree in information systems, engineering, or IT related field or equivalent experienceMinimum 5 years of experience in administration, maintenance development, designing and operationalization of software systemsExperience training both technical and non-technical stakeholders on system lifecycle, best practices, system enhancements and maintenance cyclesDemonstrated experience leveraging digital technologies in international development, humanitarian and/or low resource contextsProficiency (verbal and written) in English. One of French, Spanish, or Arabic an advantageDemonstrable experience developing and following standard operating procedures for technology useStrong understanding of software development lifecycle and service deliveryBasic understanding with human-centered design (HCD) approachesBasic understanding of CRS' procedural concepts that the CT4D platform supports (MEAL, HRD etc.)Ability to evaluate the value addition and impact through the platforms supportedDetail oriented in terms of time management, communication, teamwork, creative thinking, analytical, problem solvingAbility to handle multiple priorities in a fast-paced environmentSkills leveraging strategic, analytical, human-centered ICT problem-solving and systems thinking with the capacity to see the big picture and ability to make sound judgment for improved innovations and technologiesGood relationship management skills with ability to influence and get buy-in from people not under direct supervision and to work with individuals in diverse geographical and cultural settingsPresentation, facilitation, and training skillsMust be willing and able to travel up to 30%. Should have the capacity to live and work in difficult/stressful environments and serve wherever agency needs dictateExperience in supporting end users in solving adoption and technology related issues and challengesExperience using and configuring current CRS technologiesBenefitsCRS offers U.S. based staff a comprehensive benefits package, including medical, dental, life insurance, vision, and a generous retirement savings plan.Salary and Benefits packages for successful candidates employed outside the U.S. are based on the country of employment/in-country office where the candidate will perform the role.Company OverviewCatholic Relief Services is the international humanitarian agency of the Catholic community in the United States. It was founded in 1943, and is headquartered in Baltimore, Maryland, USA, with a workforce of 5001-10000 employees. Its website is http://www.crs.org/.