[Remote] Incident Response Business Analyst - West Coast

Note: The job is a remote job and is open to candidates in USA. Grant Street Group is looking for an Incident Response Business Analyst to join their Incident Response Management Team. This role is focused on reducing the frequency, duration, and impact of incidents across their products and services, requiring strong communication and problem-solving skills.ResponsibilitiesIncident response and management. You are highly communicative and can drive critical production issues to timely resolutions. You demonstrate leadership by being both approachable and confident. You ensure decisions are being made by the right people and action items have ownersDrive organizational learning and preparedness. You're an organized and skilled facilitator who leads effective risk assessments before launches and postmortems after incidents. But your impact goes beyond the meeting itself - you help teams spot patterns, flag bigger risks, and follow through on fixes. Because of your contributions, we get better over time - not just at handling incidents, but at preventing them in the first placeAnalyzing incident data and trends. Whether it is through our collected incident data or your own reflections, you are detail-oriented and identify shortcomings in our incident response procedures. When doing so, you suggest solutions to those problemsTake Initiative. You are an active participant in the team’s success in reducing incidents and the company's success as a wholeSkillsAbility to own and solve impactful problemsAbility to quickly intake and communicate information to various audiencesAbility to stay calm, cool, and collected under pressureComfortable making decisions and knowing when to escalate without always having all the informationEager to learn about a wide range of products and technologiesHighly communicative and can drive critical production issues to timely resolutionsDemonstrate leadership by being both approachable and confidentEnsure decisions are being made by the right people and action items have ownersOrganized and skilled facilitator who leads effective risk assessments before launches and postmortems after incidentsHelp teams spot patterns, flag bigger risks, and follow through on fixesDetail-oriented and able to identify shortcomings in incident response proceduresSuggest solutions to identified problemsActive participant in the team's success in reducing incidentsCompany OverviewSoftware that Works to Help Government Work Better.
It was founded in 1997, and is headquartered in Pittsburgh, Pennsylvania, USA, with a workforce of 201-500 employees. Its website is https://www.grantstreet.com/.