[Remote] Inbound Sales Specialist

Note: The job is a remote job and is open to candidates in USA. WOW! Internet, TV, & Phone is looking for an Inbound Sales Specialist to join their team. In this role, you'll engage with customers to find the right broadband solutions while delivering exceptional service and achieving sales goals.ResponsibilitiesAnswer inbound calls, make outbound calls to current and prospective customers interested in WOW! products and servicesIdentify customer needs & recommend the best products, services, features, & bundled solutionsAchieve sales goals related to customer connections, conversion rates, bundle sales, and Whole-Home Wi-Fi adoptionMaintain and manage sales leads while conducting outbound follow-up activities to generate new businessAccurately process customer orders while adhering to installation, security, disclosure, and company compliance requirementsFollow established sales call processes to maximize customer satisfaction and sales performanceStay informed on current products, packages, promotions, and policiesShare customer feedback and competitive insights with leadershipParticipating in coaching sessions, team huddles, training programs, and development activitiesPerform additional duties as assignedSkillsStrong verbal communication and customer service skillsAbility to explain products, services, and solutions clearly and professionally over the phoneProficiency with Microsoft Office and Microsoft TeamsComfortable learning multiple systems and navigating technology in a fast-paced environmentAbility to read and interpret reports, sales metrics, product information, and training materialsLocation Requirement: Although this is a work-from-home opportunity, candidates must reside within 45 miles of a WOW! market or office location to support operational and team collaboration needs1+ year of sales experienceCRM (Customer Relationship Management) experienceExperience with billing systems such as ICOMSCall center or telecommunications experienceBenefitsMedical, Dental, and Vision Insurance401(k) with Company MatchPaid Time Off, Paid Holidays, Sick Pay, and Personal DaysTuition Reimbursement ProgramSignificant Employee Discounts on WOW! Broadband Services (where available)Supportive Coaching, Training, and Career DevelopmentCompany OverviewWe’re one of America’s top broadband providers. More than 3,000 employees across 300 communities, all with one mission. It was founded in 2001, and is headquartered in Englewood, Colorado, USA, with a workforce of 1001-5000 employees. Its website is http://www.wowway.com.