[Remote] Inbound Customer Service Agent

Note: The job is a remote job and is open to candidates in USA. Disabled Veteran Solutions (DVS) is seeking dedicated and professional Inbound Customer Service Representatives to support government-based programs across security, health & human services, and state benefits. The role involves managing inbound customer interactions and providing timely, accurate support while maintaining professionalism. Responsibilities Answering inbound calls and providing a positive, solution-oriented customer experience Assisting with basic technical troubleshooting and initiating support tickets as needed Scheduling appointments at designated service locations Accurately documenting all customer interactions, including inquiries, concerns, and resolutions Conducting follow-up calls to ensure issues are resolved and customers remain informed Delivering consistent, high-quality service in a structured environment Skills High school diploma or GED required; additional education preferred Prior customer service experience, particularly in call-driven environments Strong verbal communication skills with the ability to build rapport quickly Ability to troubleshoot basic technical issues independently Comfortable working in a remote environment with minimal supervision Ability to successfully complete an extensive credentialing and background check process Reliable high-speed internet connection Private, distraction-free workspace Ability to navigate computer systems efficiently DVS will provide a computer and monitor; employees are responsible for providing a USB-wired headset Consistent attendance and reliability are essential for success in this role Bilingual (English/Spanish) candidates are strongly encouraged to apply Company Overview Disabled Veteran Solutions is a business process outsourcing company. It was founded in 2015, and is headquartered in Erie, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is