[Remote] Impound Specialist I

Note: The job is a remote job and is open to candidates in USA. Exeter Finance is committed to helping customers find the right financing for their next vehicle purchase. The Impound Specialist I will be responsible for monitoring, reviewing, and processing functions in accordance with Impound requirements, handling accounts, and ensuring compliance with regulations and policies. Responsibilities Handle and process assigned volume within Impound processes for appropriate handling within established SLA Service Potential and Actual Impound calls within established call handling and correspondence requirements Complete end to end Impound functions with accuracy and in compliance with regulations, policy and procedure Assist other departments as well as Impound vendors as needed Other duties as assigned Skills High school diploma or equivalent One (1) year of experience in servicing center environment Established verbal and written communication skills Working knowledge of Microsoft Office Suite, including Excel and Word Ability to maintain confidentiality Adaptable to changes within a face paced environment Experience in Impound processes Knowledge of Impound process, regulations, requirements and structure General knowledge of collections policies and procedures and the Fair Debt Collection Practices Act (FDCPA) Company Overview Exeter Finance is a finance company that deals with automotive financial services. It was founded in 2006, and is headquartered in Irving, Texas, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Exeter Finance has a track record of offering H1B sponsorships, with 13 in 2025, 13 in 2024, 9 in 2023, 13 in 2022, 12 in 2021, 10 in 2020. Please note that this does not guarantee sponsorship for this specific role.