[Remote] Implementation Support Coordinator

Note: The job is a remote job and is open to candidates in USA. PSI Services LLC is a company dedicated to empowering individuals to achieve their dreams through trusted testing solutions. They are seeking an Implementation Support Coordinator who will manage the client intake process and ensure deliverables are validated and ready for execution, while collaborating with internal teams and external partners.ResponsibilitiesManage the client intake process, including reviewing and tracking all deliverables (blueprints, source materials, sample items, branding assets, subscription details, developer credentials)Organize and upload files within SharePoint and other designated structures, ensuring consistent naming conventions and correct folder placementValidate intake deliverables for completeness, file format, and version control, following established standards and playbooksHelp update and version intake documentation and presentation templates to reflect client branding, scope, and current statusServe as the first internal line of quality assurance for initial app or content builds, reviewing functionality, layout, accessibility, branding alignment, and metadata accuracyLog and track QA findings, ensuring all issues are documented and corrected prior to client handoffAttend and contribute to weekly coordination meetings, preparing and sending call summaries and tracking assigned actionsRespond promptly to internal and external communications, escalating blockers or unresolved questions as neededCollaborate with cross-functional teams to align intake and QA schedules with implementation milestonesSupport lessons-learned documentation by highlighting recurring issues or areas for process improvementSkillsHigh school diploma or equivalent required1+ years' experience in client management, project coordination, quality assurance, or a related fieldDemonstrated ability to manage technical documentation and version controlBachelor's degree preferredExperience with project management processes and tools (e.g., Monday, Airtable, SharePoint) preferredBenefits401k/Pension/Retirement Plan – with country specific employer %Enhanced PTO/Annual LeaveMedical insurance – country specificDental, Vision, Life and Short Term Disability for USFlexible Spending Accounts – for the USMedical Cashback plan covering vision, dental and income protection for UKEmployee Assistance ProgrammeCommitment and understanding of work/life balanceDedicated DE&I group that drive core people initiativesA culture of embracing wellness, including regular global initiativesAccess to supportive and professional mechanisms to help you plan for your futureVolunteer Day and a culture of giving back to our community and industry through volunteering opportunitiesCompany OverviewPSI has over 70 years of experience providing worldwide testing solutions to corporations, federal and state government agencies, professional associations, certifying bodies and leading academic institutions. It was founded in 1946, and is headquartered in Olathe, Kansas, USA, with a workforce of 1001-5000 employees. Its website is https://www.psiexams.com.Company H1B SponsorshipPSI Services LLC has a track record of offering H1B sponsorships, with 3 in 2025, 3 in 2024, 5 in 2023, 6 in 2022, 4 in 2021, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.



Apply Now