[Remote] Implementation Specialist II(SaaS/Utility background required)
Note: The job is a remote job and is open to candidates in USA. VertexOne is the recognized leader in SaaS platforms for utilities across North America. The Implementation Specialist II is responsible for managing and executing the implementation of software systems and solutions, ensuring they meet client requirements and are delivered on time.
Responsibilities
• Project Management: Oversee the implementation process, ensuring projects are completed on time and within budget
• Client Interaction: Serve as the primary point of contact for clients, understanding their needs and providing solutions
• System Integration: Coordinate the integration of new systems with existing infrastructure
• Testing and Troubleshooting: Conduct thorough testing and troubleshooting to ensure system functionality
• Documentation: Create and maintain detailed documentation of implementation processes and client interactions
• Training and Support: Provide training and ongoing support to clients and internal teams
• Continuous Improvement: Identify areas for process improvement and implement best practices
Skills
• 5 years extensive experience in implementation, project management, or a related role working within the utility/SaaS filed
• Technical Skills: Proficiency in relevant software and technologies, with strong problem-solving abilities
• Education: A degree in Computer Science, Information Technology, Business, or a related field - preferred
• Communication: Excellent verbal and written communication skills to effectively interact with clients and team members
• Leadership: Strong leadership and organizational skills to manage multiple projects and teams
Benefits
• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs)
• 401K match
• Flexible PTO
• Employee recognition platform with monetary rewards
• 100% Remote work environment
• Initial work from home stipend
• Leadership/Coaching training programs
• Free access to Bizlibrary for unlimited professional development
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Health and wellbeing programs
• Paid parental leave
• Employee bonus referral program
• Employee Discount Program
Company Overview
• Integrated SaaS Solution for Utilities, including cloud Customer Information Systems (CIS) , Customer Engagement, Payments & Analytics It was founded in 1996, and is headquartered in Houston, Texas, USA, with a workforce of 201-500 employees. Its website is https://www.vertexone.net.
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Responsibilities
• Project Management: Oversee the implementation process, ensuring projects are completed on time and within budget
• Client Interaction: Serve as the primary point of contact for clients, understanding their needs and providing solutions
• System Integration: Coordinate the integration of new systems with existing infrastructure
• Testing and Troubleshooting: Conduct thorough testing and troubleshooting to ensure system functionality
• Documentation: Create and maintain detailed documentation of implementation processes and client interactions
• Training and Support: Provide training and ongoing support to clients and internal teams
• Continuous Improvement: Identify areas for process improvement and implement best practices
Skills
• 5 years extensive experience in implementation, project management, or a related role working within the utility/SaaS filed
• Technical Skills: Proficiency in relevant software and technologies, with strong problem-solving abilities
• Education: A degree in Computer Science, Information Technology, Business, or a related field - preferred
• Communication: Excellent verbal and written communication skills to effectively interact with clients and team members
• Leadership: Strong leadership and organizational skills to manage multiple projects and teams
Benefits
• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs)
• 401K match
• Flexible PTO
• Employee recognition platform with monetary rewards
• 100% Remote work environment
• Initial work from home stipend
• Leadership/Coaching training programs
• Free access to Bizlibrary for unlimited professional development
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Health and wellbeing programs
• Paid parental leave
• Employee bonus referral program
• Employee Discount Program
Company Overview
• Integrated SaaS Solution for Utilities, including cloud Customer Information Systems (CIS) , Customer Engagement, Payments & Analytics It was founded in 1996, and is headquartered in Houston, Texas, USA, with a workforce of 201-500 employees. Its website is https://www.vertexone.net.
Apply tot his job
Apply To this Job
Apply tot his job
Apply To this Job