[Remote] Implementation Specialist

Note: The job is a remote job and is open to candidates in USA. Texture is a company focused on customer onboarding and early adoption. The Implementation Specialist is responsible for executing customer onboarding, ensuring a smooth and high-quality experience while partnering with various teams to deliver value to customers. Responsibilities Customer Onboarding & Implementation Execute end-to-end onboarding for new customers using defined frameworks and playbooks Support customer configuration, setup, and training to enable early product adoption Track onboarding progress, milestones, and readiness using internal tools Identify risks or blockers early and escalate appropriately Ensure clean handoff to Commercial or Account teams once onboarding is complete Delivery Support & Customer Interaction Serve as the day-to-day delivery contact during the onboarding window Respond to customer questions related to setup, configuration, and product usage Coordinate with Engineering and Product to resolve onboarding-related issues Follow established communication standards and delivery rhythms Delivery Feedback & Issue Escalation Capture customer feedback, usability issues, and defects encountered during onboarding and early adoption Log bugs and delivery issues with clear reproduction steps, customer context, and observed impact Follow defined triage and escalation paths to Engineering and Delivery leadership Communicate issue status and next steps to customers during the onboarding window in alignment with delivery standards Documentation & Process Contribution Contribute to onboarding documentation, guides, and templates Help improve onboarding workflows, checklists, and internal tools Capture delivery insights and customer feedback for leadership review Skills 1–3 years of experience in implementation, onboarding, customer support, or delivery roles Strong organizational skills and attention to detail Clear written and verbal communication skills Comfort working with customers and internal teams in a fast-paced environment Ability to follow structured processes while adapting to customer needs Experience with SaaS tools, CRMs, or project tracking tools is a plus Energy experience not necessary, but preferred Experience working with technical teams and Scrum framework SaaS or technical product exposure preferred but not required Benefits Sponsored Team Lunches: Twice-monthly company-sponsored lunches tied to team demo days. Flexible Time Off: Flexible paid time off with a minimum of 20 days encouraged annually. Parental Leave: 12 weeks of paid parental leave. Bereavement Leave: Up to 2 weeks of paid bereavement leave. Health Coverage: Medical, dental, and vision insurance fully covered for employees and their families (employees contribute $1/month). Income Protection: Company-provided life insurance, short-term disability, and long-term disability coverage. Pre-Tax Benefits: Access to FSA, HSA, commuter benefits, and dependent care savings. Well-Being & Mental Health Support: A comprehensive suite of benefits supporting physical health, mental health, family planning, financial wellness, and pet wellness. Retirement: 401(k) plan through Betterment. Company Overview The industry cloud for distributed energy It was founded in 2023, and is headquartered in New York, New York, USA, with a workforce of 2-10 employees. Its website is