[Remote] Implementation Engineer

Note: The job is a remote job and is open to candidates in USA. Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices. As an Implementation Engineer, you will be the primary architect of customers’ first experience with Tailscale, managing their onboarding journey and ensuring they achieve value from the product in under 30 days.ResponsibilitiesOwn the end-to-end technical onboarding journey for a high volume of accounts, with a relentless focus on ensuring customers reach Time To Value (TTV) in under 30 daysProvide hands-on guidance for technical configurations, including Identity Provider (IdP) integration, Tailnet administration, ACL policy definition, and MDM deploymentsPartner closely with AEs and SEs to ingest technical requirements from the pre-sales cycle and ensure a seamless transition to active usageAct as a critical feedback loop for the Product and Engineering teams by identifying recurring friction points or bugs during the onboarding phase and advocating for fixesMaintain rigorous data hygiene within sales (SFDC) and CSP tooling to provide visibility into onboarding completion rates, TTV, and overall customer health metricsBridge the gap between initial setup and long-term support by facilitating clean handoffs to the Support and Post-sales teams once adoption milestones are metDefine and refine onboarding success metrics, including the development of post-onboarding surveys and in-product adoption targetsSkills2–4+ years of experience in a technical, customer-facing role such as Technical Support, Implementation, or Solutions EngineeringStrong foundational knowledge of networking concepts including the OSI model, DNS, routing, and VPN operations (experience with Tailscale preferred)Proficiency in installing software across diverse operating systems, including Linux, Windows, macOS, and iOS/Android (experience with Mobile Device Management is a plus)Strong skills in diagnosing, troubleshooting, and resolving issues related to networkingAbility to read and modify JSON or YAML configs for ACL and Kubernetes deploymentsExceptional organizational skills with a proven ability to manage a high volume of concurrent tasks across multiple revenue segments without compromising qualityClear and empathetic communication style, with the ability to translate complex networking concepts into actionable steps for technical and non-technical stakeholders alikeA builder's mindset, meaning you enjoy solving technical puzzles and are motivated by seeing a customer successfully deploy a solution you helped architectBenefitsComprehensive group benefits with no waiting period. Take advantage of coverage for health, vision, dental, and more for you and your family!Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities.Paid time off and a healthy work-life integration. Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world!A build-your-own home office setup. You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $1000 USD to customize your workstation to make it your own.Generous parental leave program from your first day. We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups for up to 26 weeks.Company OverviewTailscale is a software company that provides zero-configuration virtual private networks (VPNs) for secure connectivity. It was founded in 2019, and is headquartered in Toronto, Ontario, CAN, with a workforce of 201-500 employees. Its website is https://www.tailscale.com.Company H1B SponsorshipTailscale has a track record of offering H1B sponsorships, with 2 in 2023. Please note that this does not guarantee sponsorship for this specific role.