[Remote] Implementation Coordinator

Note: The job is a remote job and is open to candidates in USA. Modern Campus empowers higher education institutions to thrive in challenging environments. The Implementation Coordinator will support consultants in planning, designing, and implementing Lifelong Learning software, while also leading low complexity projects and providing training and support to clients.ResponsibilitiesProvide support to consultants across a portfolio of projects during all phases of our client implementations of the Lifelong Learning software including project initiation, implementation, training, user acceptance testing and go live planningIndependently lead low complexity, rapid implementation projects once sufficient product and implementation process knowledge has been acquiredProvide project support to the consultant team across a portfolio of projectsSupport the set-up and initiation of new client projectsBe responsible for maintaining an in-depth understanding of Lifelong Learning features, functionality and implementation processesPrepare and deliver customized product training to customer stakeholders, executing and leading train-the-trainer sessionsTriaging issues and provide first level customer support, identifying use cases or change requests where a consultant is requiredCoordinate activities and work with cross-functional teams such as development, dev-ops, and salesOwn the creation of weekly client project status reports and monthly steering committee meetings, providing support on the respective callsYour project management tasks will include providing (or supporting the creation of) status reports (both internal and client facing), updating the project plan, and timely reporting on key project metricsPlay a role in reviewing, updating and improving our internal documentation, client-facing materials and project delivery methodsProvide hands-on support for project onboarding tasks including data entry (including data migration activities) where requiredSkillsUniversity degree or College diploma in Business Administration, Computer Science and/or relevant work experience1-3 years' experience working as a Project Coordinator, Business Analyst ideally on software implementationsAbility to effectively multi-task, prioritize, reprioritize, and think quickly on their feetExperience developing and maintaining strong client and stakeholder relationshipsMust be an independent, self-motivated, and high energy individual who will take charge and exercise their problem-solving skillsStrong analytical, creative thinking and problem-solving skillsGreat communication skills is what you are known for, you can communicate across different teams using different techniques to understand customer's needsBuilding relationships and working within a collaborative team environment is what motivates youProject Management, Scrum certification or pre-certification, an assetFamiliar with Agile methodologiesBenefitsRemote first workplace!Rewards and recognition programsLearning and development opportunitiesThe ability to make a difference every day for universities trying to grow and students trying to learn!Company OverviewModern Campus is a SaaS-based student lifecycle management software designed to manage continuing education and non-degree programs. It was founded in 1999, and is headquartered in Toronto, Ontario, CAN, with a workforce of 201-500 employees. Its website is http://www.moderncampus.com/.Company H1B SponsorshipModern Campus has a track record of offering H1B sponsorships, with 2 in 2021. Please note that this does not guarantee sponsorship for this specific role.



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