[Remote] Implementation Consultant

Note: The job is a remote job and is open to candidates in USA. Spreedly is the world's leading Open Payments Platform, providing infrastructure for businesses to connect to various payment gateways. The Implementation Consultant will lead complex implementations for strategic clients, ensuring timely launches and high customer satisfaction through effective project management and collaboration with internal and external stakeholders.ResponsibilitiesCollaborate with cross-functional teams (Product, Engineering, and Account Management) to drive high-complexity implementations and meet aggressive enterprise go-live datesOwn the end-to-end delivery process for implementations after contract signature, utilizing standardized project management methodologies to ensure technical accuracy, timely go-lives, and long-term client successWork closely with the customer, sales engineering and account management to understand customer requirements and manage expectationsCreate comprehensive project plans, including critical milestones, dependencies, and aggressive enterprise go-live datesDevelop and execute strategic communication plans and meeting agendas that align stakeholder objectives with project milestones, ensuring long-term relationship health and project successMaintain regular correspondence with project stakeholders to facilitate on-going status updates, relationship management & proactive technical/functional guidanceCommunicate relevant client feedback to Spreedly product management, engineering, operations, sales and marketing functionsDeliver regular reporting regarding implementation metrics across all onboarding channelsSkills3+ years of customer-facing implementation project management experience, including experience working with large enterprise clients on technology-driven onboarding/implementationExperience in the payments industry and/or working with payments technologies is a mustStrong fundamental understanding of APIs, SDKs, and how complex systems integrateAbility to think and plan strategically, along with the initiative to execute tacticallyExpert level of organization and attention to detail as well as strong interpersonal communication skillsExcellent written and verbal communication skills with the ability to understand and translate complex technical detail across all project stakeholders with clarityStrong customer service skills and commitment to meet or exceed customer expectationsAbility to travel as needed and required by the client and/or business (up to 10%)BenefitsCompetitive salary + EquityOutstanding Medical and Dental benefits, including 100% employer-paid optionsCompany-paid Life and Disability insuranceOptional vision and supplemental insurance options, and various Flexible Spending Accounts (FSA)Open Paid Time Off policy + 12 weeks of paid leave for new parentsMatching 401(k) plan (5% up to $5,000 yearly)Monthly home working/digital lifestyle stipend, new MacBook, and one-time accessory reimbursement$1,000 annual professional development stipendAccess to company-paid professional coaching serviceVisits to HQ in Durham, North Carolina for remote employeesCompany OverviewSpreedly's open payments platform enables access to the global consumer, processing more than $60B GMV annually in more than 100 countries. It was founded in 2007, and is headquartered in Durham, North Carolina, USA, with a workforce of 51-200 employees. Its website is https://www.spreedly.com.