[Remote] Implementation Consultant

Note: The job is a remote job and is open to candidates in USA. Commure is a company focused on transforming the healthcare experience through innovative AI solutions. The Implementation Consultant will be responsible for managing client onboarding processes and collaborating with various internal teams to enhance operational efficiency and drive business metrics.ResponsibilitiesEnsure the efficient and timely execution of all essential aspects of client onboarding, from project initiation to launchEngage in cross-functional collaboration with key internal stakeholders, including our Launcher, Account Management, Product, Engineering, and other Operations teams, to provide an exceptional experience for every customerContribute to designing and implementing systems and processes that facilitate scalability and efficiencyBreakdown hairy, challenging business problemsOwn execution and outcomesOversee the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of our key metricsDrive operational metrics (process throughput, defect rate, etc.)Understand the business in-and-out to be proactive about solving emerging problems30-50% travel requiredSkillsExperience in consulting, investment banking, or operations at a fast-paced SaaS tech companyComfortable working with data and proficiency in SQL + ExcelSQL a big PLUS or robust analytical experience (ex. finance, consulting, etc)Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of thingsEnergized By People: You love interacting with customers and consistently seek to deliver a great customer experienceTruth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requestsProject Confidence: You are humbly confident and can lead a client meeting and discuss difficult subjects while projecting confidence and trustComfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockersDemonstrated drive, intellectual curiosity, attention to detail, and a proven record of successCommitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Commure's best practicesExperience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectivesProficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experienceProficient in Retool, Google Suite is a plusExperience in the RCM (Revenue Cycle Management) space is a bonusCompany OverviewCommure is an AI-based company that specializes in health care. It was founded in 2017, and is headquartered in Mountain View, California, USA, with a workforce of 1001-5000 employees. Its website is https://commure.com.Company H1B SponsorshipCommure has a track record of offering H1B sponsorships, with 1 in 2026, 50 in 2025, 18 in 2024, 2 in 2023, 10 in 2022, 4 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.