[Remote] Implementation Consultant

Note: The job is a remote job and is open to candidates in USA. Samsara is a pioneer of the Connected Operations™ Cloud, helping organizations harness IoT data to improve operations. The Implementation Consultant will guide Mid-Market customers in deploying and adopting IoT solutions, ensuring successful customer relationships and enhancing operational efficiency.ResponsibilitiesBe on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platformManage the deployment of Samsara technology to Mid-Market customers, enabling customers to achieve quick time to value in their investmentCreate launch plans and a roadmap to increase product usageTrack implementation progress, participation, product adoption, and account healthRun training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use casesJuggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customersDeeply understand the Samsara platform’s capabilities and explain them to customers of all typesChampion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new officesSkills2-4 years of experience in a senior Customer Success, account management, or strategic consulting roleThis is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligenceExperience supporting or working with technical productsExcellent consultative skills with experience in end-to-end system implementationsProven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our softwareDiplomacy, tact, and poise under pressure when working through customer issuesBachelor's degree from a 4-year institutionMid-Market SaaS experience preferredHas strong bias for action, the ability to think big, with insistence on high standardsHas experience serving a large and complex customer base in B2B SaaSThrives in an unstructured, fast-paced, and change-heavy environmentBenefitsPerformance-based bonus/variable payEquity (for eligible roles)Flexible, employee-led remote modelProfessional development stipendComprehensive health and parental leave plansFlexible working model that caters to the diverse needs of our teamsOffices are open for those who prefer to work in-personSupport remote work where it aligns with our operational requirementsReasonable accommodations throughout the recruiting processCompany OverviewSamsara is digitizing the world of physical operations. It was founded in 2015, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.samsara.com.