[Remote] Implementation Consultant

Note: The job is a remote job and is open to candidates in USA. Workiva is a platform designed to enhance confidence and control for complex organizations. The Implementation Consultant will work directly with customers and partners to deliver scalable solutions, manage process designs, and train users, ensuring adherence to best practices and quality standards.ResponsibilitiesManage customer process designs, execute data migration (mapping and transforming), and document processes for seamless handoffsDirectly train end users or coordinate comprehensive training plans with customer teamsIndependently resolve complex challenges, escalating efficiently when needed, while adhering to contractual scopes and utilization targetsEvaluate peer and partner implementations to ensure adherence to Workiva best practices, exercising sound judgment on deviations and escalating significant issuesIdentify trends in customer satisfaction and partner delivery, translating those experiences into structured feedback for product and professional services teamsSupport joint delivery engagements by guiding partners on Workiva methodology and platform behaviorLead technical enablement sessions to evaluate delivery readiness, and provide constructive feedback using solution rubricsSkillsBachelor's degree or equivalent combination of education and experience in a related field3+ years of experience in service delivery, finance, accounting, audit, or a related roleExperience with ERP, GRC, GL, FP&A, or Analytics & Reporting solutions and related technology platformsHands-on experience with the Workiva platform, other SaaS or cloud technologies, or data architecturesConsultant-level experience at a services firm or public accounting preferredClear, confident communication with customers and partners across technical and non-technical audiencesComfort with ambiguity; strong instinct for when to solve independently and when to escalateSelf-motivated with a strong propensity for action, results, and continuous improvementAbility to present topics clearly and succinctly across stakeholder levelsFamiliarity with Microsoft Office Suite and Google Workspace applicationsBenefitsA discretionary bonus typically paid annuallyRestricted Stock Units granted at time of hire401(k) match and comprehensive employee benefits packageWorkiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.Company OverviewWorkiva created Wdesk, a cloud-based platform for enterprises to collect, manage, report, and analyze critical business data in real time. It was founded in 2008, and is headquartered in Ames, Iowa, USA, with a workforce of 1001-5000 employees. Its website is http://www.workiva.com.