[Remote] IBM FileNet Production Support Analyst

Note: The job is a remote job and is open to candidates in USA. EDZ Systems is seeking an experienced IBM FileNet Production Support Analyst to provide production support, maintenance, monitoring, and enhancement services for enterprise content management solutions. The role focuses on ensuring the stability and performance of document management platforms while troubleshooting issues and collaborating with cross-functional teams.ResponsibilitiesProvide production support for IBM FileNet P8, Datacap, and enterprise content management applicationsMonitor, troubleshoot, and resolve production incidents related to document management, content capture, workflow, and archival systemsSupport and maintain FileNet repositories, content services, document workflows, and imaging solutionsPerform root cause analysis and implement corrective actions for recurring production issuesSupport IBM Content Navigator (ICN), IBM Content Collector, and related ECM componentsMonitor application health, system performance, and batch processing activities to ensure operational stabilityDevelop, maintain, and support automation scripts and utilities using Java and PythonSupport application deployments, upgrades, patches, and configuration changesWork with Oracle databases for troubleshooting, validation, and application support activitiesUtilize monitoring and reporting tools such as Splunk and Business Objects to support operational reporting and issue resolutionCollaborate with infrastructure, database, application development, and business teams to resolve incidents and implement system enhancementsMaintain technical documentation, support procedures, and operational runbooksParticipate in incident, problem, change, and release management processesSkillsExperience supporting enterprise applications in a production support environmentHands-on experience with IBM FileNet P8 (5.1/5.2)Experience supporting IBM Datacap 9.x content capture solutionsStrong knowledge of IBM Content Navigator (ICN)Experience with WebSphere Liberty application environmentsExperience supporting Oracle 11g databasesProgramming and scripting experience using Java and PythonExperience working in Unix/Linux and Windows environmentsKnowledge of monitoring and log analysis tools, including SplunkExperience with Business Objects XI reporting solutionsKnowledge of IBM Content Collector and enterprise archival solutionsStrong troubleshooting, analytical, and problem-solving skillsExperience supporting enterprise document management, records management, and content lifecycle management solutionsKnowledge of workflow management and document imaging technologiesFamiliarity with ITIL-based incident, problem, and change management processesExperience in financial services, insurance, healthcare, government, or other highly regulated industriesUnderstanding of application integration and enterprise architecture conceptsCompany OverviewEDZ Systems is a certified minority- woman-owned small business providing software development and strategic consulting services. It was founded in 2015, and is headquartered in Overland Park, Kansas, USA, with a workforce of 51-200 employees. Its website is https://edzsystems.com/.Company H1B SponsorshipEDZ Systems has a track record of offering H1B sponsorships, with 1 in 2026, 2 in 2023, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.