[Remote] HVAC Warranty Claims Coordinator

Note: The job is a remote job and is open to candidates in USA. Ferguson is a leading provider of quality supplies across various industries, striving to simplify complex projects for its customers. They are currently seeking a highly motivated HVAC Warranty Claims Coordinator to manage warranty claims for multiple vendors, ensuring compliance with vendor rules and timelines while maintaining effective communication with internal and external stakeholders. Responsibilities Submitting eligible claims on various vendor portals & adhering to vendor rules, timelines & requirements Issuing customer credit memos in Trilogie Issuing debits as needed Achieve the required submission goal daily/monthly Researching/resolving any claim related issues Daily communication with internal branch associates, external customers, and vendors Detailed tracking of approved and denied claims Assisting branches/customers with part returns Reconciliation of vendor payments, customer credits, discrepancies Participate in group Teams calls periodically Participate in Bi-Annual audit reconciliations Assist on special projects Work overtime as needed during peak season Skills Ability to perform repetitive tasks with a high degree of accuracy Solid computer skills including MS Office Excellent interpersonal & communication skills Must be able to handle multiple vendor lines and their requirements and follow SOP's Comfortable dealing with internal associates, external customers, and vendors Must be able to work independently Benefits Health Dental Vision Paid time off Life insurance 401(k) with a company match Mental health coverage Gender affirming and family building benefits Paid parental leave Associate discounts Community involvement opportunities Company Overview Since 1953, Ferguson has been a leading source of quality supplies for a variety of industries. It was founded in 1953, and is headquartered in Newport News, Virginia, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Ferguson has a track record of offering H1B sponsorships, with 10 in 2025, 4 in 2024, 6 in 2023, 5 in 2022, 11 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.