[Remote] Human Resources Business Partner

Note: The job is a remote job and is open to candidates in USA. Zen Den is a boutique fractional HR firm for cannabis and adjacent industries, providing tailored HR support to cannabis operators. The Human Resources Business Partner will manage HR for multiple cannabis industry clients, handling employee relations, recruiting, payroll, and advising on people decisions.ResponsibilitiesHandle terminations, PIPs, disciplinary conversations, and workplace investigations from start to finishCoach managers through difficult situations and hold them accountable to doing it rightLead with understanding in every employee interaction before making any decisionsDocument properly because the work actually happened, not as a paper trail after the factProtect the business and the employees inside it at the same timeManage full-cycle recruiting across client accounts: job descriptions, postings, screening, interviews, offersOwn hiring the way it should be owned, inside HR, not outsourced to a recruiterBuild pipelines for roles that come up repeatedly across accountsProcess and manage payroll for client accountsRun labor reports, track labor to sales ratios, and flag anything that looks offUnderstand the numbers well enough to advise clients on what they meanTroubleshoot issues and own them to resolutionSupport benefits enrollment, vendor coordination, and employee questions across accountsBuild and facilitate trainings across client accounts as needs come up: new manager training, harassment prevention, onboarding programs, culture and communication workKeep handbooks, policies, offer letters, and SOPs current and useful across accountsConduct HR audits across client accounts and identify gaps before they become problemsManage I-9 compliance, employee files, and documentation standardsReview and update job descriptions, disciplinary forms, and onboarding materialsStay current on state-specific employment law and make sure client documentation reflects itServe as a true thought partner to business owners on people decisions, org design, comp, and cultureIdentify trends inside client accounts - turnover patterns, manager issues, morale signals - and bring solutions, not just observationsHelp clients think through headcount decisions, role design, and team structure as they growAdvise on performance management, retention strategy, and how to build a workplace people want to stay inBe the person who tells leadership the truth, not what they want to hearShow up to client calls prepared, invested, and ready to move things forwardSkillsMUST BE WITHIN THE UNITED STATES TO BE CONSIDERED4 or more years of HR experience, with strong preference for those who worked in other industries or roles firstYou have had hard conversations with employees and managers and you did not flinch or hand it offSelf-directed, organized, and flexible. You figure things outYou like people. Not as a resume line. You just doYou approach this work as something you do for people, not to themCannabis experience is a meaningful plus. Real curiosity about the industry is requiredRequired Tools: Monday.com, Slack, Claude, Canva, G Suite, QuickBooks, GustoMulti-client or freelance experience is the first thing we look at. You need to have managed multiple clients or employers at the same time - the ability to context-switch, hold competing priorities, and show up fully for more than one business at onceWe prefer people who came to HR from somewhere else first. A background in operations, healthcare, hospitality, the military, or another field before moving into HR tends to produce the kind of grounded, practical people professional we are looking forCompany OverviewZen Den HR is a Fractional HR and People Ops Partner built specifically for Cannabis and Psychedelics Operators. It was founded in 2023, and is headquartered in Boston, MA, US, with a workforce of 2-10 employees. Its website is https://www.hrzenden.com.