[Remote] Human Resources Analyst / Systems Analyst 3 at Remote

Note: The job is a remote job and is open to candidates in USA. Dice is seeking a CAPPS HR/PY Human Resources Analyst / Systems Analyst 3 for a project with a Fortune 500 client. The role involves providing Level 2 Service Desk support, ensuring compliance with accessibility standards, and overseeing data accuracy and security while following ITIL principles.ResponsibilitiesProvides Level 2 Service Desk support, including complex ticket handling, advanced troubleshooting, clear documentation, and basic system configuration, all following established, auditable processes in coordination with a Managed Services vendor responsible for Tier 3 workResponsible for ensuring that all digital products and content meet WCAG 2.1 accessibility standards. This includes maintaining perceivable, operable, understandable, and robust experiences for all users, regularly reviewing content for compliance, and implementing updates or remediation whenever accessibility issues are identifiedWorks under minimal supervision, relying on experience and judgment to plan and accomplish goals, independently performing a variety of complicated tasks. Established processes and procedures must be followedResponsible for overseeing and acting as the first line of support to ensure that only accurate data is produced, security, including multi-tenancy, is enforced, that the system performs efficiently, and that all applicable policies are enforcedPerforms all work in accordance with Information Technology Infrastructure Library (ITIL) principles and practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the businessActively participates in CPA’s Major Incident Management (MIM) process for P1 and P2 incidents according to module responsibilitiesParticipates in Disaster Recovery and Upgrade Testing activitiesMakes presentations at CAPPS User Groups and the CAPPS Steering Committee as requestedParticipates as directed in an annual SOC-1 attestation audit designed to ensure that controls are effectively designed and operated to ensure the accuracy and security of all information contained/processed via CAPPS. Any enhancements, process changes, or system fixes consider security, availability, processing integrity, confidentiality, and privacy as solutions are suggested, approved, and implementedPerforming other related Work as assignedSkills15 years Required Extensive knowledge and understanding of State of Texas applicable policies15 Required Extensive knowledge of federal labor laws15 years Required Extensive technical skillsets needed with App Designer, Integration Broker, assorted SQR/SQL, BI Publisher, SAP Business Objects, etc. to support functional responsibilities12 years Required Extensive knowledge and experience performing system configuration changes12 years Required Extensive knowledge of security best practices, NIST standards, and multi-tenancy applicability for a statewide ERP instance10 years Required Extensive Texas public sector experience, directly working for or supporting a large network (30 or more) of Texas state government agencies10 years Required Extensive experience creating and managing a strategic roadmap by combining strong planning skills, functional insight, and effective cross-functional communication10 years Required Extensive experience supporting the CAPPS HR/PY tower in PeopleSoft HCM version 9.210 years Required Extensive familiarity with support tools such as PUM, Fluid and Elastic Search10 years Required Experience performing functional project management activities in support of CPA's CAPPS program10 years Required Experience providing Tier 2 Service Desk Support for a large network (30 or more) of agencies with a Managed Services vendor providing Tier 310 years Required Experience supporting Priority 1 and Priority 2 incidents in coordination with the Major Incident Management (MIM) process10 years Required Experience participating in Disaster Recovery exercises10 years Required Experience preparing and presenting executive-level presentations10 years Required Experience gathering and presenting applicable data in support of a variety of audits and open records requests10 years Required Experience in interpreting contractual language and integrating it into daily workflows, while consistently holding vendors accountable to contractual requirements10 years Required CPA experience performing SQL actions needed to keep CAPPS and SPRS systems in sync8 years Required Experience preparing WCAG 2.1-compliant materials for distribution3 years Required Knowledge of Information Technology Infrastructure Library (ITIL) principles and practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business10 years Preferred Experience with and knowledge of production support activities for CPA's legacy Statewide Financial SystemsCompany OverviewDice is the go-to career marketplace for tech professionals. It was founded in 2010, and is headquartered in Drachten, Friesland, NLD, with a workforce of 201-500 employees. Its website is https://www.or-quest.nl/.