[Remote] HR Systems and Support Administrator

Note: The job is a remote job and is open to candidates in USA. World Insurance Associates LLC is seeking a detail-oriented and systems-driven HR Systems and Support Administrator to join their HR Operations & Technology team. This role is responsible for ensuring the accuracy and effective execution of system-driven HR processes, managing HRIS data administration, and providing Tier 2–3 support for HR systems.ResponsibilitiesConfigure and maintain system settings in Payscale for compensation cycles, validate eligibility and compensation data, support HR and leadership during planning, and perform pre- and post-cycle audits to ensure accuracy and alignment with approved budgetsManage performance and goal planning cycles by owning system setup, form assignments, workflow routing, and timelines; monitor completion progress; troubleshoot issues; and ensure accurate data capture for performance ratings, goals, and downstream reportingPartner with Benefits and HR teams to configure enrollment workflows, validate plan setups, monitor employee elections, and troubleshoot system issues during the enrollment period to ensure a seamless employee experiencePerform structured audits before, during, and after major HR cycles to validate data accuracy, identify discrepancies, and ensure system outputs align with business expectations and compliance requirementsSupport mass updates and imports by executing bulk data changes using system tools or templates, validate input and output data, and ensure transactions are processed accurately without downstream impact to payroll, reporting, or integrationsMonitor HRIS workflows for failures or delays, investigate root causes (e.g., configuration, data, or security issues), and implement corrective actions to restore proper system functionalityRegularly review employee and organizational data to ensure completeness, accuracy, and consistency across core fields such as job data, reporting relationships, and status changesInvestigate data inconsistencies by tracing transactions across systems, correcting records as needed, and implementing preventive measures to reduce recurrenceDocument audit findings, corrections made, and control processes to support internal controls, compliance reviews, and audit readinessAdhere to established HR data governance policies, including data security, role-based access, audit controls, and system of record principlesAct as the primary escalation contact for complex or unresolved HR system issues, ensuring timely investigation, resolution, and communication back to stakeholdersDiagnose and resolve complex system issues related to data integrity, workflows, integrations, and user access, leveraging system knowledge and cross-functional collaborationConfigure, administer and support UKG Dimensions (WFM), including troubleshooting timekeeping, scheduling, accruals, and pay rule issues, and ensuring alignment with payroll requirementsPartner with internal teams and external vendors to coordinate issue resolution, escalate system defects, validate fixes, and ensure minimal disruption to HR operationsReview inbound and outbound files (e.g., benefits carriers, payroll interfaces, vendor feeds) to ensure completeness, accuracy, and successful transmissionEvaluate end-to-end HR processes within the system to ensure workflows, integrations, and automations are operating effectively and as designedAnalyze patterns in system errors, data discrepancies, or support tickets to identify root causes and recommend long-term solutions to improve system stabilityDevelop, update, and maintain clear documentation for HR system processes, ensuring knowledge is standardized and accessible across the teamCreate and maintain standardized templates for data loads, audits, reporting, and process execution to improve accuracy and efficiencyParticipate in testing, validation, and rollout of system updates or enhancements, contributing to continuous improvement of HR systems and processesSkillsBachelor's degree in Human Resources, Information Systems, Business, or a related field; or equivalent combination of education and experience2 – 5 years of experience in HRIS, HR systems administration, or HR operations within a multi-system environmentHands-on experience with HR technology platforms, with strong preference for: UKG Pro (Core HR and Payroll data structures), including employee lifecycle data, organizational hierarchy, and workflow managementUKG Workforce Management (Dimensions), including timekeeping, scheduling, accruals, and pay rule configuration and supportUKG People Assist or similar HR service delivery platform, including case management workflows and knowledgebase administrationApplicant Tracking Systems (e.g., Jobvite), including recruiting workflows, onboarding integration, and data validation across systemsCompensation tools (e.g., Payscale), including support for compensation planning and data validationDemonstrated experience supporting HR system integrations and data flows, including troubleshooting errors, validating inbound/outbound files, and ensuring data consistency across systems (HRIS, WFM, ATS, and vendor platforms)Strong proficiency in Microsoft Excel, including data reconciliation, validation, and analysis (e.g., pivot tables, lookups)Proven ability to perform data audits, root cause analysis, and issue resolution, with a strong focus on data integrity, accuracy, and complianceExperience troubleshooting complex system and workflow issues, including escalated Tier 2–3 support cases across HR systemsSolid understanding of end-to-end HR processes (recruiting through onboarding, core HR, payroll, and benefits) and how data flows across systemsStrong attention to detail, organizational skills, and ability to manage multiple priorities, particularly during high-impact cyclical events (e.g., compensation cycles, open enrollment)Effective communication and collaboration skills, with the ability to partner across HR, Payroll, IT, and external vendors to resolve issues and improve processesCompany OverviewWorld is a leading financial services organization that uses its vast resources and industry expertise to empower people to make informed decisions to improve their risk management and financial outcomes. It was founded in 2012, and is headquartered in Monmouth Beach, New Jersey, USA, with a workforce of 1001-5000 employees. Its website is https://www.worldinsurance.com.