[Remote] HR & People Operations - Decision Makers - ITSM/ESM Research

Note: The job is a remote job and is open to candidates in USA. Prolific is building a significant pool of quality human data for AI development and is seeking HR and People Operations leaders with hands-on experience in ITSM or ESM platforms to join their Expert Network. The role involves sharing expertise on HR processes, participating in surveys and interviews, and providing feedback on ITSM/ESM tools and workflows.ResponsibilitiesShare your expert perspective on topics such as internal ticketing workflows, employee service requests, HR policy, and people operations processesApply your real-world experience to assess and respond to HR and People Ops scenarios, such as employee onboarding requests, ticket triage, leave administration, and internal helpdesk workflowsParticipate in structured surveys or interviews where your domain expertise informs research into service management practices and HR operationsProvide informed feedback on tools, workflows, and processes related to ITSM/ESM platforms in HR and People Ops contextsContribute subject matter expertise to help research teams better understand how HR and People Ops functions use and evaluate service management platformsSkillsDirector-level or above experience in HR, People Operations, or a related functionDeep background in one or more areas such as HR Operations, People Operations, Employee RelationsCurrent or recent hands-on use of an ITSM or ESM platform such as Jira Service Management, Freshservice, ServiceNow, Atomicwork, or MoveworksExperience as a decision maker or key stakeholder for ITSM/ESM platform selection, implementation, or managementThe ability to draw on complex People Ops workflows and ticketing experience to answer research questions and provide clear, nuanced expert insightExceptional written communication skills and a high level of attention to detail when responding to questions on HR policy, compliance, or service management topicsA PayPal account to receive payment from our clientsFamiliarity with systems like Workday, SAP SuccessFactors, ADP, or Oracle HCMFamiliarity with Excel/Google Sheets for workforce analytics and Notion/Jira for asynchronous collaborationBenefitsCompetitive pay ratesFlexible hoursAbility to work from homeCompany OverviewBuilding the most advanced global infrastructure for People Science. It was founded in 2014, and is headquartered in London, England, GBR, with a workforce of 51-200 employees. Its website is https://www.prolific.com/.