[Remote] HPC Advanced Customer Support Specialist

Note: The job is a remote job and is open to candidates in USA. Leidos is a company that supports the Department of Defense's largest supercomputing centers. They are seeking an HPC Advanced Customer Support Specialist to provide advanced customer support expertise, ensuring DoD scientists have reliable access to critical supercomputing resources.ResponsibilitiesInstall and verify user-requested software applications. This includes managing associated build environments, advanced libraries, software containers, and related models or data needed to execute the applicationsAssess, install, and verify software using various source code build and management systems on the HPC platform. If a software package is incompatible or requires structural changes, you will coordinate with System Administrators, Tier 3 specialists, or vendors to resolve the environment issueHelp users compile, debug, and run their own custom-developed codes across various systems with different node configurationsIdentify existing software within the portfolio that can satisfy end user’s research requirements. If the specialized software does not exist or requires niche expertise to identify/configure, you will collaborate with other software Subject Matter Experts (SMEs) to resolve the issueDevelop Standard Operating Procedures (SOPs), Concept of Operations (ConOps), and workflows to manage how tickets are routed between Tier 2B, Tier 3 specialists, System Administrators, and external support vendorsSkillsMust hold an active in scope Secret clearance prior to start. (US Citizenship required)Bachelors and 8 years of experience, a Masters and 6 years, or equivalent experienceCommunicates effectively both orally and in a written form with users and office staffExperience working with HPC resource managers such at Slurm or PBS ProExperience supporting a scientific userbaseApplication installation or optimization experience on an HPC systemExperience working with MPIExperience building software via CMAKE or SpackCompany OverviewLeidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. It was founded in 2002, and is headquartered in Bedford, Massachusetts, USA, with a workforce of 10001+ employees. Its website is http://www.revealimaging.com.