[Remote] Higher Education Account Executive - Midwest/Great Lakes

Note: The job is a remote job and is open to candidates in USA. Nelnet Business Solutions provides payment technology and education services to educational institutions. The Account Executive is responsible for managing and growing an established portfolio of higher education institutions in the Midwest and Great Lakes region, focusing on strengthening relationships and maximizing the value of Nelnet Campus Commerce solutions.ResponsibilitiesRetain current higher education accounts designated in territoryGrow existing client base, while identifying upsell and cross sell opportunitiesWork collaboratively with sales leadership to assist with the generation of new business opportunities with current and prospective clientsBuild positive line of communication (based on mutual respect, trust, integrity, and clear, honest and open dialog) to maintain and enhance relationships with clientsOwnership of overall client satisfaction by proactively anticipating client needs and maintaining monthly contact with clients to ensure Nelnet Campus Commerce is meeting their needsMeet on campus at least one time per year to deliver an annual account review communicating Nelnet’s value and long-range planning objectivesAssist in the coordination of sales and product revisions to existing clientsExpand knowledge base of different ERP systems and how they integrate with Nelnet Campus Commerce solutionsWork closely across Nelnet Campus Commerce department lines to resolve client related problems and issuesDevelop intimate understanding of client needs and the practical application of Nelnet Campus Commerce solutions on their campus through client interactionAdvocate for client needs, such as new features, services and programs needed to enhance the level of services and solutions offered by Nelnet Campus CommerceActively participate in the evaluation of new product client requests, creating a business case study in order to justify investmentActively participate in the evaluation and prioritization of product solution development, as well as project timing and deploymentWork closely with technical support to understand the breadth and limitations of the client product solutionsCoordinate and assist in the creation and distribution of client communications (e.g., upgrades, enhancements, new features, etc.)Generate, complete and track project and change request forms, documenting these activities in SalesforceLeverage relationships to expand Nelnet Campus Commerce solutions utilized by exiting clientsAttend trade shows, conference and other events as needed to support client communication and engagementGather competitive information to assist in continually evaluating market positionAssist with the coordination of the Nelnet Campus Commerce Annual User’s Group MeetingFacilitate timely communication with clients, sales leadership, operations, implementation and integration teams regarding client related issuesReview client contracts, maintain contract end dates, and proactively engage the client to extend/review the term and product offeringWork collaboratively with the BDE , Account Managers, and other departments to develop a strategic customer service plan and to resolve any customer issuesConsult as necessary and appropriate with Finance in relation to contract issues, pricing, billing, reconciliation issues and bank informationSkillsBachelor's degree, or equivalent, preferably in business and/or technologyMinimum of 3-5 years of sales and Account Management experienceBackground in Higher Education market is a plusExperience with billing, payment processing and ecommerce services is helpfulExperience with commonly utilized ERP systems within Higher Education- Oracle (PeopleSoft, Cloud), Ellucian (Banner, Colleague, Power Campus), Workday, Jenzabar, etcPositive, outgoing personalityExcellent communication skills with the ability to interact with all levels of a client organization and multiple departments of the institution are essentialInitiative, ownership, assertive, open-minded, flexible and adept at conflict resolutionConscientious, committed with a high level of integrityExcellent relationship, sales and account management skillsUnderstand both the customer's business and the Nelnet Campus Commerce product solution in order to generate new sales and to communicate enhancement requirements both internally and externallyAbility to promote new services and up-sell into the customer accountBenefitsIncentive Compensation PlanMedicalDentalVisionHSA and FSAGenerous earned time off401K/student loan repaymentLife insurance & AD&D insuranceEmployee assistance programEmployee stock purchase programTuition reimbursementPerformance-based incentive payShort- and long-term disabilityA robust wellness programCompany OverviewNelnet provides business, communications, and financial services. It was founded in 1996, and is headquartered in Lincoln, Nebraska, USA, with a workforce of 5001-10000 employees. Its website is https://nelnetinc.com.