[Remote] High Touch Engineering Technical Leader (Remote)

Note: The job is a remote job and is open to candidates in USA. Cisco is a leading technology company revolutionizing data and infrastructure connectivity in the AI era. They are seeking a High Touch Engineering Technical Leader to provide technical leadership and support for a major web-scale customer, focusing on resolving complex wireless network issues and leading troubleshooting efforts.ResponsibilitiesProvide remote and onsite technical leadership, troubleshooting, and consultation for high-severity issues in the customer’s networkResolve complex wireless network issues affecting connectivity, performance, and security across Cisco Wireless LAN Controllers (WLCs) and Access Points (APs)Lead efforts in troubleshooting and restoring service during wireless network incidents, identifying root causes, and implementing effective solutions to prevent recurrenceIf applicable, perform in-depth analysis of wireless network performance data, RF environments, and client behavior to identify bottlenecks, anomalies, and areas for optimizationSkillsExpert-level hands-on experience with Cisco Wireless LAN Controllers (WLCs), Access Points (APs), and advanced wireless protocols (802.11a/b/g/n/ac/ax)Proven track record in diagnosing and resolving complex wireless connectivity, performance, and security issues in large-scale enterprise environmentsExcellent collaboration and communication skills to work effectively with Meta teams and internal Cisco stakeholdersPrior experience with managing escalations in high-visibility environmentsFamiliarity with packet capture and analysis tools (e.g., Wireshark) for deep-dive wireless troubleshootingExperience with scripting or automation for operational tasks and data analysisBenefitsMedical, dental and vision insuranceA 401(k) plan with a Cisco matching contributionPaid parental leaveShort and long-term disability coverageBasic life insuranceEmployees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by CiscoNon-exempt employees•• receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employeesExempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the nextAdditional paid time away may be requested to deal with critical or emergency issues for family membersOptional 10 paid days per full calendar year to volunteerFor non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.Company OverviewCisco develops, manufactures, and sells networking hardware, telecommunications equipment, and other technology services and products. It is a sub-organization of Cisco Press. It was founded in 1984, and is headquartered in San Jose, California, USA, with a workforce of 10001+ employees. Its website is http://www.cisco.com.Company H1B SponsorshipCisco has a track record of offering H1B sponsorships, with 154 in 2026, 1238 in 2025, 1231 in 2024, 1273 in 2023, 2127 in 2022, 1991 in 2021, 1173 in 2020. Please note that this does not guarantee sponsorship for this specific role.