[Remote] Help Desk Specialist I

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is a company operating in the risk management sector, providing solutions for various industries. The Help Desk Specialist I serves as the first point of contact for users requiring IT support, responsible for diagnosing and resolving IT-related issues to ensure customer satisfaction.ResponsibilitiesProvide front-line support for IT incidents and service requests via phone, email, and remote toolsDiagnose and resolve common hardware, software, connectivity, and peripheral issuesMaintain accurate and timely updates in the ITSM system for incident managementUse Copilot to enhance ticket clarity and initial responses when applicableEscalate unresolved or complex issues following established proceduresCommunicate status updates clearly to non-technical users and set expectationsFollow documented policies and support standards while meeting service-level goalsCollaborate within a team-based support environmentMaintain focus on customer service, quality, and continuous technical skill developmentPerform additional duties as assignedSkillsHigh School Diploma or equivalentExperience in Help Desk, Call Center, or customer-facing technical supportKnowledge of Microsoft environments including Windows OS and Microsoft 365 applications (Outlook, Teams, SharePoint, Copilot)Working knowledge of computer hardware, operating systems, and peripheral devicesExperience with remote support tools (BeyondTrust/Bomgar) and ticketing systems (ServiceNow, Zendesk, BMC Helix)Basic understanding of networking concepts such as VPN and Virtual DesktopExcellent verbal, written, and telephonic communication skillsAbility to explain technical issues clearly and empathetically to non-technical usersStrong listening, problem-solving, organizational, and documentation skillsAbility to manage multiple tasks in a fast-paced environment under general supervisionHDI certification or equivalent technical experienceBenefitsMedical (HDHP) with pharmacy coverageDental and vision insuranceLong-term disability insuranceHealth Savings Account and Flexible Spending Account optionsLife, accident, and critical illness insurancePre-paid legal insuranceParking and transit Flexible Spending Account accounts401(k) and Roth 401(k) plansPaid time offCompany OverviewRemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is https://remotehunter.com/.



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