REMOTE Help Desk Desk Admin
THIS IS A REMOTE OPPORTUNITY
Pay Rate - $19/hr (+$1/hr for Spanish/English Bilingual Candidates)
This position is responsible for providing high level customer service to individuals seeking assistance, and providers or system users.
Admin/Helpdesk Duties and Responsibilities:
ā¢ Provide high level customer support to internal and external customers to reach a one call resolution
ā¢ Perform operational tasks to assure project and program service level requirements and goals are met
ā¢ Perform all job duties in compliance with person first standards, HIPPA guidelines, and company confidentiality policies and procedures
ā¢ Handle inbound calls related to Medicaid application assistance, Level of Care assessments and Intake counseling
ā¢ Follow up with customers to ensure their needs are met and address any queries or concerns
ā¢ Ability to document call interactions in more than one system (data entry)
ā¢ Warm handoffs to calls that need to be redirected
ā¢ Escalate calls to management as needed
ā¢ Maintain a high level of confidentiality while performing all work tasks
Minimum Requirements:
ā¢ High school diploma or GED required, and 6 months of relevant professional experience required, or equivalent combination of education and experience.
ā¢ Prior work experience in customer service and data entry
ā¢ Computer literacy with proficiency in Microsoft Office (Excel, PowerPoint, Word)
ā¢ Must have private and secure working space with reliable high speed internet service
ā¢ Minimum 20 Mbps download speeds/50 Mbps for shared internet connectivity
ā¢ Minimum 5 Mbps upload speeds
ā¢ This is a remote position; however, candidates must use the client-provided computer, which operates on a PC/Windows system. Personal devices cannot be used for this role.
Preferred Qualifications
ā¢ College degree or equivalent
ā¢ Experience within Clinical Services or within a HIPAA-regulated environment
ā¢ Intermediate to advanced computer skills
ā¢ 2+ years of experience in customer service or related position
Requested Knowledge Base and Skills:
ā¢ Passionate about providing superior customer service, while being able to handle client questions in a quick and professional manner with one call resolution
ā¢ Possess excellent listening, verbal communication skills, and demonstrate a sincere approach to helping others
ā¢ Comfortable working independently and within a team environment. You can multitask and be agile as needed
ā¢ Proven ability to multitask and exhibit excellent attention to detail while consistently following established procedures and processing transactions
Company DescriptionAlpha Rae Personnel is a full-service Universal Workforce Solutions and Executive Search firm with a proven track record of success. We have over 30 years of experience placing candidates for many different kinds of positions with a wide variety of companies locally, regionally, and all over the United States.
Please contact our office to discuss how we can assist "YOU" in your employment search.
Apply Now
Pay Rate - $19/hr (+$1/hr for Spanish/English Bilingual Candidates)
This position is responsible for providing high level customer service to individuals seeking assistance, and providers or system users.
Admin/Helpdesk Duties and Responsibilities:
ā¢ Provide high level customer support to internal and external customers to reach a one call resolution
ā¢ Perform operational tasks to assure project and program service level requirements and goals are met
ā¢ Perform all job duties in compliance with person first standards, HIPPA guidelines, and company confidentiality policies and procedures
ā¢ Handle inbound calls related to Medicaid application assistance, Level of Care assessments and Intake counseling
ā¢ Follow up with customers to ensure their needs are met and address any queries or concerns
ā¢ Ability to document call interactions in more than one system (data entry)
ā¢ Warm handoffs to calls that need to be redirected
ā¢ Escalate calls to management as needed
ā¢ Maintain a high level of confidentiality while performing all work tasks
Minimum Requirements:
ā¢ High school diploma or GED required, and 6 months of relevant professional experience required, or equivalent combination of education and experience.
ā¢ Prior work experience in customer service and data entry
ā¢ Computer literacy with proficiency in Microsoft Office (Excel, PowerPoint, Word)
ā¢ Must have private and secure working space with reliable high speed internet service
ā¢ Minimum 20 Mbps download speeds/50 Mbps for shared internet connectivity
ā¢ Minimum 5 Mbps upload speeds
ā¢ This is a remote position; however, candidates must use the client-provided computer, which operates on a PC/Windows system. Personal devices cannot be used for this role.
Preferred Qualifications
ā¢ College degree or equivalent
ā¢ Experience within Clinical Services or within a HIPAA-regulated environment
ā¢ Intermediate to advanced computer skills
ā¢ 2+ years of experience in customer service or related position
Requested Knowledge Base and Skills:
ā¢ Passionate about providing superior customer service, while being able to handle client questions in a quick and professional manner with one call resolution
ā¢ Possess excellent listening, verbal communication skills, and demonstrate a sincere approach to helping others
ā¢ Comfortable working independently and within a team environment. You can multitask and be agile as needed
ā¢ Proven ability to multitask and exhibit excellent attention to detail while consistently following established procedures and processing transactions
Company DescriptionAlpha Rae Personnel is a full-service Universal Workforce Solutions and Executive Search firm with a proven track record of success. We have over 30 years of experience placing candidates for many different kinds of positions with a wide variety of companies locally, regionally, and all over the United States.
Please contact our office to discuss how we can assist "YOU" in your employment search.
Apply Now