[Remote] Help Desk Analyst

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is an organization operating within the federal IT services sector, focusing on delivering effective cloud and IT solutions to government customers. The Help Desk Analyst is responsible for providing technical support on low-code/no-code platforms, ensuring usability and resolving issues to maximize user productivity.ResponsibilitiesProvide first-line support via phone, email, and ticketing systemsResolve issues related to Appian and Salesforce applications, including logins, data entry, workflows, and performanceTroubleshoot technical problems promptly and escalate complex cases as neededDevelop and maintain user documentation, including FAQs and guidesConduct training sessions on basic platform functionalities for new and existing usersAssist with user access management, license allocation, and system health monitoringPartner with development and administration teams to identify recurring issues and suggest improvementsReport key support metrics to identify trends and areas for improvementSkillsAssociate degree in IT, Computer Science, or a related field (or equivalent experience)1–2 years of help desk or technical support experienceExperience with Appian and/or Salesforce is highly desirableProficiency with tools such as ServiceNow, Jira Service Management, or ZendeskStrong analytical, problem-solving, and communication skills for non-technical usersUS citizenship or green card holder with the ability to obtain a Public Trust clearanceBasic understanding of databases, APIs, and system integrationsFDA experience is highly desiredBenefitsComprehensive program including medical, dental, vision, and life insurance.401(k) plan.Paid Time Off (PTO) available to regular full-time and part-time employees.Range of other voluntary benefits.Company OverviewRemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is https://remotehunter.com/.