[Remote] Healthcare Sector Lead

Note: The job is a remote job and is open to candidates in USA. Concentrix is a global technology and services leader that powers the world’s best brands. The Healthcare Sector Lead is responsible for the strategic development of the Healthcare sector, focusing on building sector expertise and leading a team to grow the sector through Concentrix's product and services portfolio.ResponsibilitiesDemonstrates strong understanding and knowledge of BPO and Technical Services associated with the Healthcare verticalDevelops and executes the Sector strategy across all levels of the organizationLeverages exceptional communication skills to speak at forums both internally and externallyEnsures the team builds and maintains strong, long-term relationships with assigned clients within the SectorDrives development of sustainable and profitable strategic account plans for clients within the Sector that address whitespace planning, cross-selling and up-selling opportunities and incorporates the full extent of Concentrix servicesEnsures Financial KPIs (revenue, new business signings, gross margin) are met, maximizes the share of TAM (total addressable market) within client(s)Determines new logo targets for the SectorEnsures clients within the Sector fully benefit from Concentrix Technology offer (internal and Technology Partnerships)Aligns Concentrix Technology solutions with client’s business opportunities and strategyDemonstrates the gravitas and maturity to engage and hold the attention of the C-Level within the Sector accountsHelps strategize and close Tier 4 (Transformational) opportunitiesEnsures proactive risk management is put in place for the Sector accounts: mitigating financial, competitive, and technological threatsContributes to Executive Deal Reviews for key dealsMakes decisions on account classificationEnsures Sector team achieves exceptional client satisfaction including fulfilling all contractual obligations while providing robust, tailored solutions to effectively address and exceed client expectationsEncourages close collaboration with Client Success, Practices, Catalyst, etc. to ensure consistent, high quality service deliveryDrives development and monitoring of improvement plans if requiredIf needed, acts as the point of escalation for clients, addressing inquiries, resolving issues, taking decisions on enabling recovery from issues and providing regular updatesEstablishes the strategy for and the execution of strategic new client acquisition within the SectorStrategically selects and implements the optimal structure for the Sector team, ensuring talents are appropriately assignedOversees talent transitions to minimize any business disruptionsProvides strategic direction to the team of Portfolio Leaders and Account Executives, ensuring alignment with company goals and cultureMentors and coaches Portfolio Leaders, providing guidance on best practices, sales techniques, and professional developmentConducts regular performance evaluations, providing constructive feedback and recognizing high performanceAddresses performance issues promptly and effectively, developing improvement plans as neededActs as a role model within the Sector team and ensures Concentrix Culture is embeddedLeads the [insert sector] Sector across the Americas geography [keep or discard as appropriate] and provides global leadership of the [insert sector] Sector across theatresCollaborates with Sector Leaders, Portfolio Leaders, and other internal teams to align account strategies with overall business objectivesLeads the global [insert sector] sector community across the companyEnsures that industry communities within the sector are established, effective and growingCreates appropriate client forums for marketing and PR purposes to ensure Concentrix is the leading customer experience and technology provider in the sectorDrives innovation and continuous improvement in account management practicesProvides strategy and requirements that interlock with the Concentrix Products and Service Lines of businessMonitors and reports on Sector performance, providing insights and recommendations for improvementEnsures team provides regular reporting on sales activities (Sales Force or any other internal systems)Gathers and shares client feedback and insights with internal teams to inform strategy and improve service offeringsUses data and analytics to make informed decisions and optimize account management strategiesStays updated on industry trends, emerging technologies, and best practices in account managementParticipates in training and development programs to enhance skills and knowledgeDemonstrates leadership within the Sector, contributing to a positive and collaborative team environmentSkillsBachelor's degree in Business Administration or a related field; MBA preferred with 18+ years of experience (8+ years of management experience)A minimum of 10 years of experience in account management, sales, or business development roles within the BPO industry, with at least 8 years in a senior leadership positionProven experience in managing large, multi-billion dollar accounts, preferably within industry-specific sectorsStrong leadership and people management abilities, with a demonstrated capacity to inspire and motivate teamsProven ability to communicate effectively and influence at all levels of the organization, particularly at the C-suite levelExceptional strategic thinking, communication, negotiation, and relationship management skillsAbility to analyze data and market trends to make informed strategic decisionsExperience working in a fast-paced, high-growth environmentSignificant industry-specific experience and understandingStrong leadership and strategic planning capabilitiesDemonstrated ability to execute initiatives and leverage technology for business solutionsExceptional interpersonal skills and professional presenceBenefitsIncentives that align with individual and company performanceMedical, dental, and vision insuranceComprehensive employee assistance program401(k) retirement planPaid time off and holidaysPaid learning daysCompany OverviewConcentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations. It was founded in 1983, and is headquartered in Newark, California, USA, with a workforce of 10001+ employees. Its website is https://www.concentrix.com.