[Remote] Healthcare RCM Client Success Manager

Note: The job is a remote job and is open to candidates in USA. SuperDial is transforming AI in healthcare, delivering intelligent automation solutions that optimize revenue cycle management and operational efficiency. As a Healthcare RCM Client Success Manager, you will manage relationships with healthcare clients to ensure they maximize value from SuperDial’s AI-driven RCM solutions, focusing on onboarding, adoption, and performance optimization.ResponsibilitiesManage post-sale relationships for healthcare clients using SuperDial’s AI solutions across RCM functions including eligibility, prior auth, claims follow-up, and denial managementDrive onboarding and implementation, ensuring workflows are configured to improve revenue capture and reduce administrative burdenMonitor key RCM performance metrics such as denial rates, claim turnaround time, and reimbursement efficiencyProvide technical support by troubleshooting integrations (EHR/PM systems), reviewing logs, and partnering with engineering to resolve issuesDeliver customer training on best practices for AI adoption and revenue cycle optimizationIdentify opportunities to expand usage of SuperDial’s automation capabilities within existing workflowsEscalate and track customer issues, ensuring timely resolution and high satisfactionSkills3+ years of experience in customer success, healthcare SaaS, or RCM operationsStrong understanding of revenue cycle workflows including claims submission, denial resolution, and payer processesTechnical aptitude with APIs, integrations, and healthcare systems (EHR/PM)Strong communication and problem-solving skillsExperience working with operational or billing teams in healthcare environments is a plusBenefitsPerformance-based bonusesBenefits, including health, dental, vision, and equity optionsCompany OverviewSuperDial uses voice AI to automate high-volume phone calls across healthcare, reducing admin burden and boosting operational efficiency. It was founded in 2021, and is headquartered in San Francisco, California, USA, with a workforce of 11-50 employees. Its website is https://www.superdial.com.