[Remote] Healthcare Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. They are seeking a Healthcare Customer Service Representative to provide world-class service to customers, ensuring compliance with regulations and managing various customer inquiries effectively.ResponsibilitiesProvide empathetic, first-class support to customers via phone and emailManage inbound and outbound calls to service customers, respond to questions, and educate on programs like Medicare and Value-based Care networksProcess, validate, and respond to inbound medical record requests from various requesters (clients, insurance, legal) while strictly adhering to federal/state regulations, including HIPAA, to safeguard all patient health informationReview patient insurance claims, utilize online portals to verify benefits, develop a holistic understanding of plan details, and accurately update billing system data (deductible, copay, coinsurance)Manage multiple software applications, perform data entry, and accurately document correspondence and process requests to maintain up-to-date and accurate account informationTrack metrics and provide detailed reporting on customer experience and resolution ratesSkillsHealthcare Support ExperiencePhone/Email/Chat ExperienceCustomer Service Experience (1 year)Call Center Experience (1 year)Technical Support ExperienceHealth Insurance Verifications Experience (Highly Preferred)Medical Billing or Coding (Highly Preferred)Medical OfficeData EntryHIPAAInternet Providers Not Accepted: T-Mobile, Verizon, MetroPCS or Boost Mobile, 5G internet, Mobile WifiExcellent Verbal and Written CommunicationAdaptability to AmbiguityMeticulousnessTechnical ProficiencyCustomer FocusTeamworkAdaptabilityAttention to DetailProcess ImprovementProficient MultitaskingBenefitsCompetitive salaryGreat benefits packageProfessional growth opportunities with the chance to learn from many different functionsA fun and inclusive workplaceCompany OverviewTaskUs is a customer care and back office support company that helps companies provide exceptional experiences for their customers. It was founded in 2008, and is headquartered in Santa Monica, California, USA, with a workforce of 10001+ employees. Its website is http://taskus.com.