[Remote] Health Admin Services Analyst

Note: The job is a remote job and is open to candidates in USA. Accenture is a leading global professional services company that helps the world’s leading businesses and organizations build their digital core and optimize their operations. The Health Admin Services Analyst role involves acting as a liaison between Operations and Technical support, triaging escalations, investigating system issues, and collaborating with technology teams to ensure effective resolutions.ResponsibilitiesTriage Escalations: Review, assess and prioritize technical issues escalated by operations teamsInvestigate system issues: Perform root cause analysis, trouble shoot errors, and identify patterns in system behaviorDocument and track cases: Maintain accurate records of reported issues, investigation steps, and resolution in a ticketing systemCollaborate with technology and development teams: Work with technical teams to escalate complex issues, test fixes and validate resolutionsProvide Guidance and workarounds: Assist operations teams by offering interim solutions while long-term fixes are implementedAnalyze trends: Identify recurring system issues and recommend improvements to prevent future escalationsCommunicate effectively: Ensure business end users and stakeholders are informed of issue status, expected resolutions, and any required follow up actionsSkillsMinimum of 1 year of experience with healthcare providersStrong problem-solving skillsAbility to work collaboratively across multi-functional teamProven ability to work independently and as a team memberGood communication skills to include written/oral and interpersonal skillsGood organizational, multi-tasking, and time management skillsMicrosoft Office Suite to include Excel, Word, PowerPoint, and OutlookMS Excel to include reporting, VLOOKUP, and pivot tablesProvider Data ManagementFamiliarity with enrollment systems, CRM platforms, or similar enterprise applicationsBenefitsMedical, dental, vision, life, and long-term disability coverageA 401(k) planBonus opportunitiesPaid holidaysPaid time offCompany OverviewAccenture is a professional services company that provides solutions in strategy, consulting, digital, technology and operations. It was founded in 1989, and is headquartered in Dublin, Dublin, IRL, with a workforce of 10001+ employees. Its website is https://www.accenture.com.