[Remote] Head of Supply Chain & Operations (USA)

Note: The job is a remote job and is open to candidates in USA. Prenetics is a leading health sciences company focused on consumer health, and they are seeking a Head of Supply Chain & Operations to oversee end-to-end fulfillment execution and quality control. The role involves managing kitting, manufacturing coordination, and 3PL operations to ensure operational efficiency as the company scales.ResponsibilitiesOwn the full kitting, pick-and-pack, and order fulfillment lifecycle across multiple SKUs and regionsOversee workflows from component receipt through final shipment, ensuring accuracy, timeliness, and inventory integrityDesign and maintain structured workflows and controls to minimise errors and maximise operational efficiencyWork directly with manufacturing partners to ensure products meet IM8's quality, compliance, and specification standardsTrack production schedules, specifications, and deliverablesDrive continuous improvement with manufacturing partners to lift quality, consistency, and throughputPartner with Customer Success on replacements, exceptions, and post-delivery resolutionPrimary owner of 3PL performance across kitting, fulfillment, returns, and outbound shippingDevelop, document, and enforce detailed SOPs covering all logistics workflows, including returns and exception handlingTrain and onboard 3PL partners to IM8 standards; create training materials and playbooksHold partners accountable to SLAs and quality benchmarksDesign and execute inbound and outbound QC protocols across manufacturing, kitting, and fulfillmentIdentify defects, inconsistencies, or process breakdowns quickly and decisivelyLead root cause analysis and implement preventative, long-term solutionsProtect brand trust by ensuring only top-quality products reach customersContinuously identify operational bottlenecks across logistics workflowsApply Lean principles and AI-enabled tools to improve forecasting, inventory accuracy, reporting, and decision-makingTest and scale automation and AI-driven operational enhancementsOperational liaison between on-site teams, overseas partners, and executive leadershipProvide daily and weekly reporting on fulfillment accuracy, inventory health, 3PL performance, and exceptionsCollaborate with Supply Chain, Customer Success, and Asia-based teams across time zonesTravel up to 50% for cross-regional operations, audits, and partner site visitsBuild and maintain reporting dashboards covering order accuracy, turnaround times, returns, and defect ratesUse data to surface risks early, drive prioritisation, and inform leadership decisionsEnsure 3PL reporting is consistent, transparent, and aligned with internal metricsSkillsEnd-to-end ownership credentials. You have personally owned kitting, pick-and-pack, and fulfillment operations at meaningful scale — or you have a clear, specific reason why this benchmark doesn't apply to your trajectory. If you can't make that case in a sentence, this isn't your roleManufacturing + 3PL + customer-facing experience. You've managed the full logistics cycle across all three at once, not just oneSOP discipline. Hands-on experience training 3PL partners and enforcing SOPs across inventory, shipping, and returnsERP fluency. Strong working knowledge of Microsoft Dynamics 365 or equivalent ERP / inventory management systemsData-driven. You drive performance and accountability with operational data and reporting, not vibesAI-native. Familiarity with AI or automation tools applied to logistics, inventory, or operations workflowsStakeholder communication. Exceptional organisational, communication, and stakeholder management skills across global teamsBuilder mindset. Comfortable with ambiguity, fast decision-making, and shaping the playbook rather than inheriting oneTravel. Willingness to travel up to 50%Active, fluent daily AI tool usage is mandatory, not optional. We expect you to be embedding AI into every workflow you touch on day oneLean Six Sigma certification or equivalent process improvement trainingExperience scaling operations in high-growth DTC, consumer health, or regulated product environmentsPrior experience with multi-SKU kitting at scale (subscription model preferred)Company OverviewPrenetics is a genetic and diagnostic health testing company that helps to identify health risks with the use of DNA sequencing technology. It was founded in 2014, and is headquartered in Hong Kong, Hong Kong Island, HKG, with a workforce of 51-200 employees. Its website is https://www.prenetics.com.