[Remote] Head of Strategic Accounts

Note: The job is a remote job and is open to candidates in USA. Mesh is a company focused on enabling consumers to transact with any asset, particularly in the crypto space. They are seeking a strategic customer leader to manage their most important enterprise accounts, drive growth, and build long-term relationships with key stakeholders.ResponsibilitiesOwn relationships with Mesh’s largest and most strategic enterprise accounts, serving as the primary point of contact for senior stakeholdersDrive account growth by delivering against launch goals and identifying expansion opportunities across use cases, products, adoption, and transaction volumeLead renewals and expansion negotiations, including pricing, contract terms, and deal structure, in partnership with Sales and CS leadershipRun weekly or bi-weekly check-ins and monthly and quarterly business reviews, tracking performance, surfacing risks early, and aligning on success metricsPartner with Product, Engineering, and CS to resolve complex customer challenges and deliver on commitmentsTranslate customer feedback and market insights into actionable input for Product and go-to-market teamsBuild and maintain account success plans that connect customer objectives to Mesh capabilities and outline paths to deeper integration and revenue growthRepresent the voice of strategic customers internally, balancing customer needs with company prioritiesTravel to meet customers, strengthen relationships, and represent Mesh at key industry eventSkillsBachelor's degree or equivalent related experience8+ years owning enterprise customer relationships in fintech/crypto, with direct responsibility for strategic accountsDeep understanding of payment networks, PSP economics, and merchant value chains; hands-on stablecoin or crypto experience a mustProven ability to earn trust and influence across complex, multi-stakeholder enterprise organizationsDemonstrated track record of driving commercial outcomes, including renewals, expansions, and negotiations in high-stakes environmentsStrong strategic judgment, with the ability to translate customer business goals into product adoption and revenue growthExceptional executive presence and communication skills; credible, concise, and confident in C-suite conversationsFounding role builder mentality: self-directed, resourceful, and comfortable operating with ambiguity in a fast-moving startup environmentWillingness to travel regularly (25–50%) to be in front of customers, partners, and industry leadersBenefitsCompetitive salary and equity that grows as you and the company growComprehensive health coverage for you and your familyUnlimited PTO—and we mean itA dedicated budget for courses, conferences, and certificationsWork from wherever you're most productive with our remote-friendly approachCount on having the top-tier tools and equipment you need to do exceptional workCompany OverviewMesh is a global crypto payments network that enables easy payment across hundreds of exchanges, wallets, and providers It was founded in 2020, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is https://meshpay.com.