[Remote] Head of Revenue Operations

Note: The job is a remote job and is open to candidates in USA. Loop is hiring a Head of Revenue Operations to help scale and strengthen their Go-To-Market organization as they enter their next phase of growth. This role involves leading the Revenue Operations team, enhancing analytics and insights, and creating a disciplined operating model across Sales, Marketing, and Merchant Success.ResponsibilitiesLead Loop’s GTM analytics and reporting strategy, providing clear visibility into performance, risk, and opportunity across the funnelOwn forecasting, capacity planning, pipeline health, and performance management, partnering closely with Finance on planning and unit economicsBuild and maintain executive-level dashboards and models that inform proactive decision-making and serve as the single source of truth for GTM metricsOwn and optimize Loop’s GTM tech stack, including Salesforce and adjacent tools such as Gong, Replit, Lovable, Hex, Looker, Notion, and various AI Tools (Claude)Evaluate, implement, and integrate new systems and AI-driven solutions to improve efficiency, insight, and executionEnsure strong adoption, clean data architecture, and scalable infrastructure across GTM teamsDevelop the processes, documentation, and training needed to support consistent execution across Sales, Marketing, and Merchant SuccessStrengthen onboarding, tool adoption, and ongoing enablement for GTM teams as Loop scalesDefine, monitor, and improve SLAs across the merchant journey, from pre-sale through post-saleLead and develop Loop’s Revenue Operations team, setting clear expectations around ownership, accountability, and impactEstablish RevOps as a strategic partner to GTM leadership through strong prioritization, execution, and operational disciplineCreate and maintain a clear RevOps roadmap that aligns cross-functional priorities and provides visibility into tradeoffs and progressSkills12 to 15 years of experience in Revenue Operations, Sales Operations, or GTM OperationsDirector-level leadership experience with direct people management responsibilityProven experience scaling a B2B SaaS business through the $50M to $100M+ ARR rangeDeep expertise in analytics, reporting, and modeling, including forecasting, capacity planning, pipeline analysis, and unit economicsStrong data visualization skills and experience with modern analytics toolsProven experience owning and optimizing CRM and GTM systems, with Salesforce experience strongly preferredComfort working with technical tools and platforms, and a clear interest in applying AI to improve how teams operateTrack record of close partnership with Finance and GTM leadershipHigh ownership mindset with disciplined prioritization and clear decision-making across competing demandsExperience operating in fast-moving, resource-conscious environmentsStrong executive communication skills and the ability to influence senior stakeholdersCompany OverviewLoop is a return portal that automated all the returns and refunds of products. It was founded in 2017, and is headquartered in Columbus, Ohio, USA, with a workforce of 201-500 employees. Its website is https://www.loopreturns.com.