[Remote] Head of Operations & Automation

Note: The job is a remote job and is open to candidates in USA. Lime Technology, Inc., creators of Unraid OS, is seeking a Head of Operations & Automation to design and improve operational systems that support their growth. This role involves cross-functional collaboration, enhancing workflows, and implementing AI automation to streamline processes across various departments.ResponsibilitiesDesigning clear intake processes for requests, projects, and cross-functional initiativesCreating repeatable handoff systems between departmentsImproving release readiness and launch coordinationHelping define ownership, next steps, blockers, and communication pathways for active projectsSupporting retrospectives and follow-through after major releases, projects, or operational changesCreating documentation that helps a remote team operate with less reliance on verbal handoffImproving the way our internal communication and work systems connectCreating clearer visibility into project status, blockers, and release readinessSupporting product and engineering operating cadencesHelping ensure Support, Marketing, Partnerships, and Documentation have the information they need before launchesBuilding systems that allow technical work to translate into clear cross-functional updatesIdentifying where AI and automation can reduce repetitive coordination workBuilding or supporting tools such as: AI-assisted release note drafting, Daily or weekly project status summaries from tools like Linear, GitHub, or Asana, Meeting-to-action-item workflows, Partner or support request triage, Internal tools that surface blockers, patterns, or follow-up items, Agents that help teams stay aligned without adding more meetingsEvaluating and recommending AI toolsHelping consolidate overlapping tools or workflowsSupporting internal guidelines for responsible AI useHelping department heads identify practical, high-ROI AI use casesBuilding repeatable patterns so AI adoption does not depend on each department figuring it out aloneMeeting every department lead and key team member, with a focus on understanding how each person works, what they own, and where the friction points areGetting oriented on our current tools, systems, and workflows across Product, Engineering, QA, Support, Marketing, Partnerships, and FinanceLearning our company history, where we are today, and where we are headed across product, partnerships, and market expansionBeginning to develop a clear picture of the gaps and opportunities you are positioned to addressSpending meaningful time with our Director Of Product And Engineering Team learning how our release cycles work from the inside, including how work is scoped, tracked, built, tested, and shippedIdentifying where our current engineering and product workflows break down or create confusion for other departmentsUnderstanding how Support, Marketing, Partnerships, and Documentation currently get the information they need before and after launches, and where that falls shortDeveloping a grounded point of view on where to focus first and a concrete plan for the improvements you want to makeSkills5+ years of experience in technical program management, product operations, engineering operations, business operations, automation, or a similar cross-functional roleExperience working inside a software product companyExperience working remotelyHands-on technical ability with scripting, APIs, automations, or AI-assisted workflowsExperience building or implementing internal tools, automations, or LLM-based workflowsStrong written communication skills, especially in a remote environmentAbility to create clarity across multiple workstreams without adding unnecessary bureaucracySound judgment about when to escalate, when to solve directly, and when to simplifyA bias toward follow-through, documentation, and closing loopsComfort working in a small company where people wear multiple hatsEnthusiasm for joining a small team entering its next stage of growth and helping build the systems that make that growth possibleTechnical means that you can engage credibly with product and engineering teams while also building practical internal systems yourselfExperience at a small or scaling software companyExperience working in a fully remote companyExperience with product-led, community-driven, open-source, developer-focused, or infrastructure-adjacent productsFamiliarity with Unraid, Docker, virtualization, NAS, Linux, homelab communities, or enthusiast technical communitiesExperience introducing operating cadences, project health reporting, retrospectives, or release workflowsExperience helping teams adopt AI tools in a thoughtful and responsible wayBenefitsAnnual bonusAnnual profit sharingUp to 6% 401(k) match100% medical coverage for employees and 50% coverage for dependents100% dental and vision coverage for employees and dependentsAnnual employee wellness budget30 full days and 14 half days of Flexible Time Off, plus 11 paid holidaysPaid parental leave for the birth, adoption, or placement of a child, available after one year of employment from the date of hire.Free access to a team mentorReimbursement for online or in-person professional development trainingAnnual home office budgetAnnual spring and fall staff offsitesAvailable after completion of the 90-day introductory period.Company OverviewUnraid is an operating system for network-attached storage that lets you use what you have to build the server you want. It was founded in 2005, and is headquartered in Anaheim, California, USA, with a workforce of 2-10 employees. Its website is https://unraid.net.