[Remote] Head of Customer Support

Note: The job is a remote job and is open to candidates in USA. Sci-Rec is a rapidly growing digital health organization seeking an exceptional Head of Customer Support. The role involves building and leading the customer support function from the ground up, creating scalable processes and infrastructure while serving as the primary point of support during a period of rapid growth.ResponsibilitiesBuild and lead the customer support function from the ground upOwn customer support end-to-end while designing the foundations for future scaleEstablish playbooks, SOPs, SLAs, reporting frameworks, and automation workflowsPartner closely with Product, Engineering, and Client Success teams to deliver an outstanding customer experienceResolve complex customer issues and implement support technologyAnalyse data and identify opportunities to automate and improve operational efficiencyShape the support organization and build a team as the company growsSkillsExperience as a founding or early support leader within a startup environment within SaaS or HealthTechAbility to resolve complex customer issuesExperience implementing support technologyStrong analytical skills to analyse data and identify opportunities to automate and improve operational efficiencyResilience and ownershipStrong technical and data literacyProven ability to operate effectively in ambiguityCompany OverviewSci-Rec is a human resource consultancy company that offers recruitment, talent acquisition, and staffing services. It was founded in undefined, and is headquartered in Leeds, Leeds, GBR, with a workforce of 2-10 employees. Its website is https://www.sci-rec.com.