[Remote] Head of Business Systems & Operations

Note: The job is a remote job and is open to candidates in USA. Reachdesk is the first truly end-to-end global SaaS gifting and swag platform, helping B2B companies create meaningful connections. They are seeking a Head of Business Systems & Operations to own and shape the systems and data architecture that underpin how the business operates, ensuring seamless data flow across various teams and platforms.ResponsibilitiesOwn the end-to-end systems and data architecture connecting Salesforce, NetSuite, Workato, the Reachdesk SaaS platform and the BI layerLead the transition of systems ownership into Business Operations and establish a clear operating model, governance framework, and roadmap that the business trusts and that can evolve as needs change, ensuring trusted, timely data flows across Finance, GTM, Product, and Customer teamsLead from the front by setting technical direction from being in the systems alongside your team, not just reviewing their work. Define the go-forward BI architecture, ownership model, and roadmapComplete and continuously evolve this architecture so every core process is underpinned by clean data and reliable automationEstablish an AI governance framework to embed AI into core workflows and decision-making, from forecasting and pipeline insights to customer health, billing, and operational automation, delivering measurable efficiency gainsDefine and enforce master data management and integration standards across all systemsPartner closely with Finance, RevOps, Customer Operations, and Product to translate business priorities into scalable system solutions, balancing speed of delivery with long-term architectural integrityBuild, lead, and develop a small, high-performing team of systems and operations specialists, and manage external delivery partners where neededOwn vendor relationships, contracts, and roadmaps for our core SaaS stack, ensuring we get value, leverage, and influence over product direction, with a focus on finding efficiencies and cost savingsDefine and report on system health, data quality, and operational efficiency KPIs to the executive team and Board where relevantSkills8+ years in Business Systems, RevOps, or BizTech leadership roles within B2B SaaS, with at least 3 years leading a function or teamDeep expertise across Salesforce and NetSuite, including a track record of designing and evolving the integration layer between themStrong experience with iPaaS platforms (Workato strongly preferred) and modern BI toolingDemonstrated ability to design and operate a closed-loop architecture, covering quote-to-cash, lead-to-revenue, and customer lifecycle, in a multi-entity, multi-currency environmentDemonstrably hands-on within the last 12 months and can speak in concrete detail about systems you have personally configured, automations you have built, or data models you have designedRobust data governance and master data management discipline, with a clear point of view on ownership, lineage, and qualityProven track record of leading complex, cross-functional systems programs end-to-end, on time and on budgetExcellent stakeholder management, particularly with Finance and GTM leadership, and the ability to translate technical decisions into commercial impactPeople leadership experience with a coaching mindset, and the ability to build a small team that punches above its weightExperience in a PE-backed, high-growth SaaS environment with tight financial control requirementsFamiliarity with multi-stream revenue models (e.g. SaaS combined with services, marketplace, or fulfillment) and the revenue recognition complexity they bringExperience embedding AI/ML or agentic automation into operational workflows, with named use cases, governance, adoption controls, and measurable business outcomesNetSuite and/or Salesforce certificationsExperience transitioning systems ownership into a Business Operations functionBackground working in a scaling SaaS business, comfortable operating across time zones and entitiesBenefitsCompetitive salary with generous stock options401(k) with employer matchMedical, dental & vision insurance, including mental health support and fast access to careFlexible PTO that increases the longer you’re with us, plus extra flexibility for life’s unexpected momentsA genuinely collaborative culture with innovative, fun, and ambitious peopleCompany OverviewEnabling B2B companies to deliver the moments that matter at scale through data-driven direct mail and gifting. It was founded in 2018, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is https://reachdesk.com/.