[Remote] Hardware Operations Technical Program Manager

Note: The job is a remote job and is open to candidates in USA. OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. They are seeking a Hardware Operations Technical Program Manager to drive execution across the lifecycle of AI infrastructure hardware programs, focusing on cross-functional program execution and operational readiness.ResponsibilitiesDrive end-to-end Hardware Operations readiness programs across AI infrastructure systems, including servers, racks, networking hardware, power and cooling interfaces, and related data center infrastructureDevelop and operationalize scalable hardware operations processes, workflows, and support models spanning deployment, repair operations, diagnostics, break/fix, escalation management, and sustaining operationsLead cross-functional execution of Hardware Operations readiness initiatives, ensuring operational capabilities, tooling, documentation, staffing models, and workflows are established prior to production deployment and operational handoffPartner across Hardware Engineering, Manufacturing, Supply Chain, Data Center Operations, Network Operations, Deployment, Reliability Engineering, and external suppliers to ensure alignment on operational requirements, supportability, and readiness milestonesDevelop operational scorecards, reporting frameworks, and metric algorithms to measure hardware operational health, repair performance, deployment quality, readiness status, and execution efficiencyIdentify operational, technical, supplier, tooling, and process risks early; drive mitigation plans, cross-functional alignment, and executive-level communicationLead cross-functional issue resolution efforts during hardware deployment, validation, operational ramp, and sustaining operations, ensuring rapid containment, corrective action development, and long-term process improvementCreate and mature operational governance models, including standardized readiness reviews, action tracking, escalation management, performance reviews, and operational business rhythmsEnsure operational knowledge sharing and alignment across internal teams, external suppliers, and infrastructure partners to improve execution consistency, issue resolution efficiency, and operational maturitySkills7+ years of experience in technical program management, hardware operations, manufacturing operations, infrastructure deployment, or related technical execution rolesExperience supporting hardware systems at scale, ideally including servers, racks, networking hardware, data center infrastructure, or high-performance compute environmentsStrong understanding of hardware development and deployment lifecycle, including NPI, qualification, manufacturing ramp, logistics, installation, validation, and operational supportDemonstrated ability to manage complex cross-functional schedules, dependencies, risks, and executive communicationsStrong technical fluency across hardware systems, rack integration, manufacturing readiness, and infrastructure deploymentProven ability to operate in ambiguous environments and create scalable execution mechanismsExcellent written and verbal communication skills, with the ability to influence technical and non-technical stakeholdersBachelor's degree in engineering, computer science, operations, supply chain, or equivalent practical experienceExperience with GPU, accelerator, server, rack, or cluster-scale infrastructure programsBackground in hardware operations, manufacturing program management, supply chain operations, data center deployment, or technical infrastructure TPMFamiliarity with rack integration, power/cooling constraints, cabling, networking, serviceability, and deployment readinessExperience building operating rhythms, readiness reviews, risk registers, launch dashboards, or executive program reviewsExperience scaling programs from prototype/NPI into repeatable production deploymentBenefitsOffers EquityHybrid workplaceCompany OverviewOpenAI is an AI research and deployment company that develops advanced AI models, including ChatGPT. It is a sub-organization of OpenAI Foundation. It was founded in 2015, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.openai.com.Company H1B SponsorshipOpenAI has a track record of offering H1B sponsorships, with 57 in 2026, 103 in 2025, 74 in 2024, 15 in 2023, 18 in 2022, 10 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.