[Remote] Hardware Launch & Operations Lead

Note: The job is a remote job and is open to candidates in USA. In Tandem is a technology company focused on helping families manage everyday routines and navigate life’s transitions. They are seeking an experienced launch and operations leader to ensure the successful market launch of their new product, Home Hub, by managing operational readiness and enhancing customer experience.ResponsibilitiesLead operational readiness for the Home Hub launch, ensuring critical milestones, dependencies, and decisions stay on trackDrive alignment across Product, Engineering, Marketing, Finance, Customer Support, and external partners to execute a successful launchIdentify risks before they become issues and proactively drive resolutionEstablish the operating rhythms, reporting, and accountability needed to keep launch execution moving forwardProvide leadership with clear visibility into launch readiness and operational performanceEnsure fulfillment, shipping, warranty, returns, and replacement processes are launch-ready and scalableCreate operational workflows that enable a high-quality customer experience from preorder through post-purchase supportBuild strong partnerships with OEMs, fulfillment providers, logistics partners, and service vendorsCoordinate launch support readiness, customer communications, and escalation processesPartner with leadership on inventory planning, demand forecasting, purchasing, and replenishment decisionsHelp balance customer demand, operational readiness, and business objectives as launch approachesEstablish clear processes for managing inventory health, fulfillment performance, and operational decision-makingSupport launch-related commercial decisions that impact customer experience and business performanceBuild dashboards and reporting that provide actionable insight into launch readiness and ongoing operationsTrack key metrics across revenue, margin, inventory, fulfillment performance, warranty activity, and customer satisfactionCreate transparency around operational performance and areas requiring attentionLead post-launch reviews and identify opportunities for continuous improvementSkills5+ years of experience launching, scaling, or operating consumer hardware productsProven experience leading cross-functional launch execution involving Product, Engineering, Marketing, Finance, Customer Support, and external partnersExperience working with OEMs, manufacturers, fulfillment providers, logistics partners, or third-party service providersStrong understanding of fulfillment operations, inventory planning, warranty programs, returns management, and post-purchase customer experiencesExperience building operational processes, launch playbooks, dashboards, reporting, and operating cadencesDemonstrated ability to manage complex initiatives with multiple stakeholders and competing prioritiesExperience identifying operational risks and driving issues to resolution in high-growth environmentsStrong analytical and problem-solving skills with the ability to use data to inform decisionsExcellent written and verbal communication skillsExperience with connected devices, smart home products, tablets, displays, or consumer electronicsExperience supporting direct-to-consumer (DTC) hardware businessesExperience managing international fulfillment, logistics, or launch operationsExperience launching products with preorder programsStartup or growth-stage company experienceExperience working as a consultant, operator, or fractional leader supporting hardware businessesBenefitsEmployment_type: Contract to hireWorkplace_type: Fully remoteCompany OverviewIn Tandem provides software tools for family organization, communication, and custody management through a technology platform. It was founded in undefined, and is headquartered in Minneapolis, Minnesota, USA, with a workforce of 51-200 employees. Its website is https://www.intandemfamilies.com.