[Remote] GTM Engineer, Marketing Operations AI Innovation

Note: The job is a remote job and is open to candidates in USA. Toast creates technology to help restaurants and local businesses succeed in a digital world. The company is seeking a GTM Engineer, AI Innovation to work directly with marketing teams, building AI-powered agents and automations to transform marketing workflows and drive self-sufficiency.ResponsibilitiesIdentify high-leverage marketing workflows and build working solutions — agents, automations, and AI-powered tools — tailored to each team's processesDesign, build, and deploy custom AI agents and agentic workflows that integrate AI APIs, MCP servers, and automation platforms into our GTM motionBuild evaluation frameworks to measure agent quality, accuracy, and reliability — including prompt evals, agent benchmarking, and regression testingCoach marketers through a progressive AI journey: from first win, to regular integration, to full workflow transformation, to self-sufficiencyRecognize patterns and scale what works — think in reusable systems, not one-off solutionsOwn build-vs-buy decisions from business case through implementationPrepare teams for an agentic future: designing, building, and overseeing multi-agent workflowsCreate documentation, playbooks, and reusable templates that the entire team can leverageSkills8+ years in growth marketing, product management, systems, or operations, including 2+ years in GTM Engineering, AI Engineering, or Solutions EngineeringAgent building: Demonstrated experience designing, building, and deploying AI agents and agentic workflows that transformed real work — not just using AI, but building with itEvaluations: Experience building eval frameworks for AI systems — prompt evals, output quality scoring, agent benchmarking, and testing against ground truth or human baselinesFine-tuning: Practical experience fine-tuning language models for production use casesBuilder mindset — you'd rather ship a working POC today than present a deck about what's possible next quarterStrong communicator who can translate technical concepts for non-technical audiences and coach different learnersTrack record of enabling others to permanently change how they workGrowth ownership mindset — executes end-to-end without constant guidanceHands-on with AI APIs and agent frameworks (e.g., OpenAI, Anthropic/Claude, Gemini, LangChain, CrewAI, RAG, MCP)Demonstrated Clay experienceFamiliar with martech stacks (automation tools, CDPs, CRMs, data warehouses)Working knowledge of web services APIs and cloud services (AWS, GCP or Azure)Experience with scripting languages such as Python and JavaScript - basic understanding of common syntax, able to interact with generative coding models, and debug API integrationsBenefitsCompetitive compensation and benefits programsCash compensation (overtime, bonus/commissions if eligible)EquityBenefitsHybrid work model that fosters in-person collaboration while valuing individual needsReasonable accommodations for persons with disabilities to enable them to access the hiring processCompany OverviewToast is a point-of-sale and restaurant management platform designed for businesses in the food service and hospitality industry. It was founded in 2011, and is headquartered in Boston, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is https://pos.toasttab.com.Company H1B SponsorshipToast has a track record of offering H1B sponsorships, with 3 in 2026, 26 in 2025, 32 in 2024, 39 in 2023, 66 in 2022, 29 in 2021, 17 in 2020. Please note that this does not guarantee sponsorship for this specific role.