[Remote] Group Reservations Coordinator

Note: The job is a remote job and is open to candidates in USA. Lindblad Expeditions is a pioneer in Expedition Travel, committed to providing guests with unique experiences in remote locations. The Group Reservations Coordinator is responsible for managing group reservations, ensuring smooth communication with group leaders and partners, and overseeing all aspects of group-related processes.ResponsibilitiesHandle all incoming group inquiries, quotes, availability and option holdsManage group space per contract termsManage all incoming calls and email communication and respond in timely mannerReconcile incoming payments with group invoices and coordinate commission payment with accountingReview and understand the terms in the group brochures prior to promotionParticipate in pre-trip briefings with faculty leaders and travel advisors for each organization as neededEnsure accurate entry of guest information, cabin assignments, rates, promotions and payment scheduleLiaise between internal departments and advisor/affinity partnersHandle and resolve conflicts of all guest services issues by recommending and/or providing alternative solutionsSkillsHigh School Diploma requiredUsing the English language, this person must have an ability to read, write, and comprehend contracts, correspondence and memosMust also possess the ability to effectively communicate with a professional demeanor, both in writing and verballyProficient computer skills in the Windows operating system and Microsoft Office, including Word & ExcelStrong time management skills, capable of multi-tasking, setting priorities, problem solving, and meeting deadlinesAbility to work independently as well as with others in a team environmentBA/BS degree preferredGroup travel experience and knowledge of expedition travel preferredKnowledge of the Seaware Reservation System preferredExperience in expedition travel, cruisingBenefitsTravel benefits for employees and their familyVoyage of Discovery trips for employees to travel as guestsHealth insurance including Medical, Dental, Vision401(k) plan with employer matchLong-Term Disability, Life & AD&D InsuranceFlexible Spending Account (FSA) to be used for out-of-pocket medical and dependent carePre-Tax Commuter Benefit7-8 Paid Holidays2-3 Floating Holiday Options (pro-rated per start date)Up to 15 days of vacation (pro-rated per anniversary year)Parental LeaveSick/personal days per city & state ordinancePet Insurance discountCompany OverviewLindblad Expeditions & National Geographic offer authentic exploration It was founded in 1979, and is headquartered in New York, New York, USA, with a workforce of 501-1000 employees. Its website is https://www.expeditions.com/.



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