[Remote] Green Belt - Business Process Consultant

Note: The job is a remote job and is open to candidates in USA. Gainwell Technologies is seeking a highly motivated and detail-oriented Lean Six Sigma Green Belt to join our Customer Experience (CX) team. This role will be instrumental in documenting processes, recommending improvements, writing procedures, and creating Standard Operating Procedures (SOPs) for all CX functional areas.ResponsibilitiesAnalyzes, plans, and implements moderately complex operational process improvement needs, especially improvements within information systems and processesActs as a re-engineering consultant to other transformation teams in methods, techniques, and tools to ensure adherence to company goals and guidelinesThe role involves working closely with Lean Six Sigma Black Belts and CX teams to document existing processes through detailed flowcharts, process maps, and written descriptionsThis includes conducting a thorough gap analysis to identify inefficiencies and suggesting improvements, ensuring that all documentation is standardized, consistent, and aligned with organizational and industry best practicesResponsibilities include writing and maintaining clear, concise, and standardized Standard Operating Procedures (SOPs) for all CX functional areasRegular reviews and updates of SOPs are necessary to ensure accuracy and relevance considering process changes or new requirementsImplementing version control procedures to track changes and updates is also a key aspectThe role includes conducting periodic reviews and validations of process documentation to ensure it reflects actual operations and complies with operational standardsGathering feedback from stakeholders and operational teams to refine and enhance documentation as necessary is an important responsibilityCollaboration with the training department is essential to align training materials with documented processes, ensuring consistency and accuracyAssisting in the development of training programs and evaluating their effectiveness, while making recommendations for improvements based on feedback and process changes, is also requiredDeveloping and implementing documentation standards and best practices to ensure consistency and usability across all CX processes is requiredCreating and maintaining documentation templates, tools, and resources to facilitate standardized practices is also part of the jobWorking with cross-functional teams to gather information, clarify process details, and ensure comprehensive documentation is a key responsibilityEngaging with stakeholders to understand their needs and incorporating their feedback into documentation will be essentialThe role involves tracking and reporting progress on documentation projects, ensuring deadlines are met and deliverables are of high qualityClear communication of findings, recommendations, and updates to team members, stakeholders, and management is criticalSkillsBachelor's degree or equivalent combination of education and experienceGreen Belt Certification requiredFive or more years of organizational change consulting experienceExperience working with business re-engineering processes and the technology industryProven experience in process mapping, SOP development, or documentation in complex environmentsExperience working with re-engineering tools, methods, and techniquesStrong writing skills and attention to detailProficiency in facilitating meetings with Microsoft Office toolsBachelor's degree in STEM, business administration, or healthcare preferredBenefitsGenerous, flexible vacation policy401(k) employer matchComprehensive health benefitsEducational assistanceA variety of leadership and technical development academies to help build your skills and capabilitiesCompany OverviewGainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital. It was founded in 2009, and is headquartered in Irving, Texas, USA, with a workforce of 10001+ employees. Its website is https://www.gainwelltechnologies.com/.Company H1B SponsorshipGainwell Technologies has a track record of offering H1B sponsorships, with 13 in 2026, 90 in 2025, 78 in 2024, 56 in 2023, 96 in 2022, 33 in 2021. Please note that this does not guarantee sponsorship for this specific role.