[Remote] Graphic Mapping Associate

Note: The job is a remote job and is open to candidates in USA. Vivid Seats is a leading online ticket marketplace committed to connecting fans with live events. The Graphic Mapping Associate will drive conversion by ensuring accuracy with venue layouts and enhance user experience through detailed interactive seating charts and visually compelling graphics.ResponsibilitiesComplete new hire orientation & training, gaining the resources you need to be successfulLearn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customersAcclimate to team and company norms, business objectives, and Vivid Seats valuesLeverage high-level research and analytical techniques to optimize mapping information for accuracy, clarity, and business impactLearn to develop high-quality map layouts in Adobe Suite, ensuring efficient integration into company formats across web, mobile web, and app to support performance and scalabilityIndependently manage standard-complexity interactive mapsApply critical thinking to research live event details and ensure mapping accuracyImplement high-quality interactive map layouts using Adobe Suite, formatted correctly for web, mobile web, and appRespond to seller emails and escalate appropriately when neededSupport Customer Service agents mapping questions in Slack with urgency and clear follow-throughEffectively balance mapping priorities, seller requests, and agent questionsConfidently manage moderate to complex interactive mapping requests with minimal oversightLeverage advanced research techniques to optimize mapping accuracy, clarity, and business impactIdentify recurring trends in mapping tasks and contribute ideas to improve team processes and efficiencyDeliver high-quality maps with strong QA performance and minimal revisionsServe as a reliable cross-functional partner to sellers, customer service, and leadershipContribute to team initiatives and support peers through collaboration and knowledge sharingSkillsProficiency in Adobe Illustrator (vector-based precision work required); working knowledge of PhotoshopInternship or 1 year of experience working in a professional settingExperience producing high volumes of detail-oriented work in fast-paced environments where accuracy and turnaround time impact customer experience or revenueStrong organizational skills with ability to manage multiple concurrent prioritiesExperience reviewing and reconciling multiple sources of information to ensure consistency and correctnessComfort collaborating cross-functionally and responding to internal stakeholder inquiriesFamiliarity with Excel for organizing and validating structured dataBachelor's degree with a focus in Graphic Design preferredBasic understanding of scripting within Illustrator or interest in process automationInterest in live events, sports, or entertainmentBenefitsCompetitive compensationBonus incentivesFLEX PTOMental health daysMedical, dental, and vision insurance401K matchingMonthly credits and discounts for attending live eventsRemote work and snack allowancesA variety of additional workplace perksCompany OverviewVivid Seats operates as an online ticket marketplace that connects fans with event ticket sellers. It was founded in 2001, and is headquartered in Chicago, Illinois, USA, with a workforce of 501-1000 employees. Its website is http://www.vividseats.com.



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