[Remote] Google Cloud Engineer (GECX)

Note: The job is a remote job and is open to candidates in USA. TELUS Digital is an award-winning digital product consultancy and the digital division of TELUS, focused on delivering transformative customer experiences through innovative technology. They are seeking a Google Cloud Engineer to lead the architecture and development of Google Cloud environments for their Gemini Enterprise Customer Experience solutions, playing a key role in AI-powered customer experience transformation.ResponsibilitiesStay current on Google CES advancements, generative AI, and NLP trends to recommend and integrate new capabilitiesContribute to the development of innovative solutions and accelerators on the Google CES platformEnsure delivery excellence and solution scalability by applying best practices and proven technical approachesEncourage a culture of innovation and continuous improvement within the teamLead the architecture and development of Google Cloud environments specifically optimized for Gemini Enterprise Customer Experience (GECX) deploymentsDesign and implement secure integrations between GECX, Google Cloud AI services and external platforms, including defining and configuring real-time CCaaS audio ingestion methods such as SIPREC and gRPC, as well as mobile applications and web interfacesConfigure identity and access management (IAM) and secure service accounts to ensure governed access to GECX componentsSkillsBachelor's degree in Computer Science, Engineering, Business, or related field; advanced degree is an asset5+ years of experience in technology consulting, digital transformation, or customer experience, with a focus on AI/ML solutionsPractical expertise with Google Customer Engagement Services (formerly CCAI)Proven success delivering AI/ML-powered customer engagement or contact center solutionsStrong understanding of customer experience design, contact center operations, and key CX metricsExcellent communication and presentation skills for both executive and technical audiencesActive Google Cloud Professional Certifications such as Professional Cloud Architect, Professional Machine Learning Engineer, or Professional Data EngineerCompany OverviewTELUS Digital crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time. It was founded in 2005, and is headquartered in Vancouver, British Columbia, CA, with a workforce of 10001+ employees. Its website is https://www.telusdigital.com.