[Remote] GMC Customer Service Rep

Note: The job is a remote job and is open to candidates in USA. Daikin Comfort is a company focused on providing quality customer service, and they are seeking a GMC Customer Service Rep to assist homeowners, distributors, and dealers. The role involves responding to service needs via various communication channels, generating leads, and meeting performance metrics.ResponsibilitiesProvide quality Customer Service via Telephone, Email, Chat, and Form Fill contact for homeowners, distributors, dealers, internal and external customers by timely and effectively responding to their service needsDevelop a deep understanding of the products or services being offered, including their features, benefits, and competitive advantagesProvide information to the consumers regarding our products, rebates and financing and other targeted marketing campaignsCoordinate with the dealer for an effective handoff of the consumer and product recommendations determined through the sales process / interactions with the homeownerGenerate “warm” leads through inbound calls and completed forms and forward leads to our HVAC Dealers & ContractorsMeet or sales and call center performance levels defined in KPI’s and SLA’sPerform data entry, document reviews, tracking and maintain customer and sales recordsConsult with internal technical experts, when necessary to answer consumer questions on applicable productsConduct follow-up calls or emails to nurture leads, answer questions, and ensure customer satisfactionMeet or exceed assigned sales quotas and targets to contribute to the company’s revenue goalsConsult with the Call Center Supervisor if additional information or support is neededComplete special call center projects as assignedIdentify and suggest process improvement opportunitiesPerform other duties as assigned. Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possibleUnderstand and follow work instructions, operating procedures, and company policies. Perform additional projects as assignedSkillsProvide quality Customer Service via Telephone, Email, Chat, and Form Fill contact for homeowners, distributors, dealers, internal and external customers by timely and effectively responding to their service needsDevelop a deep understanding of the products or services being offered, including their features, benefits, and competitive advantagesProvide information to the consumers regarding our products, rebates and financing and other targeted marketing campaignsCoordinate with the dealer for an effective handoff of the consumer and product recommendations determined through the sales process / interactions with the homeownerGenerate 'warm' leads through inbound calls and completed forms and forward leads to our HVAC Dealers & ContractorsMeet or sales and call center performance levels defined in KPI's and SLA'sPerform data entry, document reviews, tracking and maintain customer and sales recordsConsult with internal technical experts, when necessary to answer consumer questions on applicable productsConduct follow-up calls or emails to nurture leads, answer questions, and ensure customer satisfactionMeet or exceed assigned sales quotas and targets to contribute to the company's revenue goalsConsult with the Call Center Supervisor if additional information or support is neededComplete special call center projects as assignedIdentify and suggest process improvement opportunitiesPerform other duties as assignedWork positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possibleUnderstand and follow work instructions, operating procedures, and company policiesPerform additional projects as assignedCompany OverviewDaikin Comfort is an air conditioning manufacturing and service providing company. It was founded in 1924, and is headquartered in Waller, Texas, USA, with a workforce of 10001+ employees. Its website is http://www.daikincomfort.com.