[Remote] Global Vice President, Customer Success

Note: The job is a remote job and is open to candidates in USA. Braincube helps manufacturers achieve measurable operational and financial improvements through AI-driven Real-Time Process Optimization. They are seeking a Global Vice President, Customer Success to lead their customer-facing technical organization and ensure customers realize maximum value from their Braincube investment.ResponsibilitiesOwn the global customer success strategy focused on retention, adoption, customer satisfaction, and long-term customer valueLead customer lifecycle management from onboarding through renewal and expansion readinessDevelop executive relationships with customer stakeholders across operations, engineering, manufacturing, digital transformation, and executive leadership teamsEstablish customer health monitoring, risk management, and escalation processesEnsure customers achieve measurable operational and financial outcomes from their Braincube investmentPartner closely with Sales leadership to support customer growth and expansion opportunitiesLead the global Process Optimization Engineering team responsible for helping customers successfully adopt and expand their use of Braincube solutionsDevelop methodologies and best practices that enable customers to identify, prioritize, and execute high-value use casesEnsure customers receive expert guidance throughout onboarding, adoption, and value realization activitiesPartner closely with Customer Success Managers and Sales teams to support customer growth and long-term successEstablish repeatable approaches for customer engagement, use case development, knowledge transfer, and solution adoptionDrive consistency, quality, and scalability across customer-facing technical engagementsLead the global Integration Engineering team responsible for designing and deploying Product Clones that enable customer optimization and business outcomesEstablish best practices for industrial data modeling, integration, and deployment methodologiesEnsure high-quality, scalable delivery of Product Clones across customer environmentsPartner closely with Product, Engineering, and Customer Success teams to accelerate customer time-to-valueDevelop standards for data quality, architecture governance, and deployment excellenceBuild, develop, and lead a high-performing global organization focused on customer outcomes and operational excellenceRecruit, coach, and retain top talent across Customer Success, Optimization & Integration EngineeringEstablish clear performance metrics, accountability frameworks, and development plansFoster a culture centered on customer value, teamwork, innovation, and continuous improvementPartner effectively across Sales, Product, Engineering, Marketing, and Executive LeadershipSkills10+ years of leadership experience in industrial software, manufacturing technology, process optimization, advanced analytics, AI, SaaS, or related industriesProven experience leading customer-facing technical organizationsExperience managing Customer Success, Process Engineering, Industrial Analytics, or similar teamsStrong understanding of manufacturing operations and industrial processesDemonstrated success driving customer retention, business outcomes, and organizational performanceExperience building and scaling global teamsStrong executive communication and relationship-building skillsExperience with Industrial AI, Real-Time Process Optimization, advanced process control, manufacturing analytics, or Industry 4.0 technologiesExperience serving customers in Chemicals, Oil & Gas, Building Materials, Mining & Metals, Pulp & Paper, Food & Beverage, or Life Sciences industriesExperience developing value realization programs and outcome-based customer engagement strategiesBenefitsComprehensive Medical, Dental, and Vision coverage - 100% employer paidCompany-paid life insurance, short-term & long-term disability401(k) with up to 6% company matchHealth Savings Account (HSA) and/or Flexible Spending Account (FSA)25 days of paid time off (PTO)13 paid holidaysPaid parental leave and paid emergency medical and recovery leaveMatrimony LeaveCompany OverviewBraincube is a manufacturing analytics company. It was founded in 2007, and is headquartered in Issoire, Auvergne, FRA, with a workforce of 51-200 employees. Its website is https://braincube.com/.