Remote Global Site Administrator - American Airlines
Join our team as a Remote Global Site Administrator and take your career to new heights! We're seeking a highly skilled and motivated individual to fill a 100% remote role, offering the flexibility to work from anywhere and manage your own schedule. As a key member of our team, you will provide exceptional support to Client Management leaders and customer contacts, leveraging your expertise to drive success and deliver outstanding results.
In this role, you will have the opportunity to work with a diverse range of clients, providing online tool support, escalation assistance, and general program management. You will also collaborate with internal stakeholders to ensure seamless integration of tool changes and initiatives, and develop and conduct client seminars to promote online tool adoption.
Responsibilities:
Site management for online booking tool and profile tool sites globally
Ensure seamless integration of tool changes and initiatives with online fulfillment operations, Online providers, and client technologies teams
Liaise with online fulfillment Navigational office leadership regarding service, client specifics, continuity planning, and upcoming technical changes
Monitor Online team phone and productivity standards achieved and maintained based on company and client goals
Analyze transaction types, fulfillment process, reject reasons, and technology options to reduce transactional touch
Support client in communication of goals and opportunities for online tool including enhancement requests, new functionality testing, agency formatting requirements, and regional capabilities
Maintain relationship with client technical contacts to ensure timely resolution of user issues and through knowledge of SSO applications, Tool integration, and information security standards
Develop and conduct client seminars regarding online tool using online, self-directed, and in-person venues as applicable
Report and follow up on user issues and problem reports with the selected online booking tool
Provide assistance to client online users of profile online booking tool regarding access to tools, second-level support services, user questions, and individualized training
Manage process for file downloads, uploads, and distribution for user additions, changes, and deletions in the online booking tool and profile databases
Manage Online Plan and compile and release Global Monthly scorecard results
Support Global Document Delivery/Correx
Qualifications:
Thorough knowledge of the Business Travel Industry
Knowledge supporting the Concur OBT from front and back end
Knowledge supporting CONNECT Portal
SABRE GDS experience
Correx experience
Extensive Customer Service Skills
Highly organized and detail-oriented
Proficient in Excel, Word, PowerPoint, and Microsoft Outlook
Demonstrate strong analytical skills
Ability to work in a team environment
Ability to manage multiple priorities and good time management skills
Ability to understand and effectively utilize technology via the web or GBT reporting tools
Excellent oral and written communication skills
Ability to manage up and set expectations to manage work flow and expected ETA's
Consultation and Liaison skills
What We Offer:
Competitive salary range: $60,000 - $120,000 per year
Annual Performance-Based Incentive
Comprehensive US benefits programs
Opportunity to work with a leading company in the Business Travel Industry
Flexible and remote work arrangement
How to Apply:
If you're a motivated and skilled professional looking for a new challenge, please Apply Now to join our team as a Remote Global Site Administrator.
Equal Employment Opportunity:
We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to providing a non-discriminatory environment free from intimidation, harassment, or bias based on age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship, or marital status.
Apply Now
In this role, you will have the opportunity to work with a diverse range of clients, providing online tool support, escalation assistance, and general program management. You will also collaborate with internal stakeholders to ensure seamless integration of tool changes and initiatives, and develop and conduct client seminars to promote online tool adoption.
Responsibilities:
Site management for online booking tool and profile tool sites globally
Ensure seamless integration of tool changes and initiatives with online fulfillment operations, Online providers, and client technologies teams
Liaise with online fulfillment Navigational office leadership regarding service, client specifics, continuity planning, and upcoming technical changes
Monitor Online team phone and productivity standards achieved and maintained based on company and client goals
Analyze transaction types, fulfillment process, reject reasons, and technology options to reduce transactional touch
Support client in communication of goals and opportunities for online tool including enhancement requests, new functionality testing, agency formatting requirements, and regional capabilities
Maintain relationship with client technical contacts to ensure timely resolution of user issues and through knowledge of SSO applications, Tool integration, and information security standards
Develop and conduct client seminars regarding online tool using online, self-directed, and in-person venues as applicable
Report and follow up on user issues and problem reports with the selected online booking tool
Provide assistance to client online users of profile online booking tool regarding access to tools, second-level support services, user questions, and individualized training
Manage process for file downloads, uploads, and distribution for user additions, changes, and deletions in the online booking tool and profile databases
Manage Online Plan and compile and release Global Monthly scorecard results
Support Global Document Delivery/Correx
Qualifications:
Thorough knowledge of the Business Travel Industry
Knowledge supporting the Concur OBT from front and back end
Knowledge supporting CONNECT Portal
SABRE GDS experience
Correx experience
Extensive Customer Service Skills
Highly organized and detail-oriented
Proficient in Excel, Word, PowerPoint, and Microsoft Outlook
Demonstrate strong analytical skills
Ability to work in a team environment
Ability to manage multiple priorities and good time management skills
Ability to understand and effectively utilize technology via the web or GBT reporting tools
Excellent oral and written communication skills
Ability to manage up and set expectations to manage work flow and expected ETA's
Consultation and Liaison skills
What We Offer:
Competitive salary range: $60,000 - $120,000 per year
Annual Performance-Based Incentive
Comprehensive US benefits programs
Opportunity to work with a leading company in the Business Travel Industry
Flexible and remote work arrangement
How to Apply:
If you're a motivated and skilled professional looking for a new challenge, please Apply Now to join our team as a Remote Global Site Administrator.
Equal Employment Opportunity:
We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to providing a non-discriminatory environment free from intimidation, harassment, or bias based on age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship, or marital status.
Apply Now