[Remote] Global Learning Operations & Transformation Manager

Note: The job is a remote job and is open to candidates in USA. Databricks is a leading data and AI company that empowers organizations globally to unify and democratize data. They are seeking a Global Learning Operations & Transformation Manager to modernize and scale the operations of their ENGAGE Training Operations, focusing on AI-enabled transformation and operational efficiency.ResponsibilitiesEstablish and lead the Global Center of Excellence (CoE) for ENGAGE operations, governance, tooling, and analyticsDesign and operationalize a scalable hub-and-spoke operating model balancing global consistency with strong regional executionStandardize planning cadences, operational playbooks, decision rights, and execution frameworksEmbed accountability, operational rigor, and measurable outcomes into global reviews and operating rhythmsLead the evolution of ENGAGE’s AI-enabled operational workflows, automation strategy, and operational telemetryOperationalize real-time KPIs, dashboards, and exception monitoring to improve visibility into demand, risk, and operational healthDrive automation and intelligent workflow design across scheduling, forecasting, certification, onboarding, and partner operationsEstablish governance principles for AI-enabled workflows, ensuring reliability, transparency, scalability, and measurable business valuePartner with Finance, Revenue Operations, and Commercialization teams to improve forecasting rigor, operational controls, utilization visibility, and scalable revenue-supporting processes globallyTranslate operational improvements into measurable business outcomes, including capacity unlock, reduced partner spend, improved utilization, and operational efficiency gainsSupport executive-grade reporting, operational visibility, and scalable governance mechanismsEmbed operational controls aligned with long-term scalability and audit readinessBuild globally consistent operational governance across planning, reporting, exception handling, workflow controls, and operational oversightEstablish clear ownership models, escalation paths, and decision rights to reduce ambiguity and execution frictionEnsure operational resilience, compliance readiness, and structured risk mitigation across regions and programsLead global adoption of standardized workflows, governance frameworks, and AI-enabled operating practicesDrive consistent operational maturity and execution standards across regionsAct as a strategic advisor to L&E and operational leadership on scalability, operational health, and organizational effectivenessInfluence across distributed, matrixed teams to drive alignment, accountability, and operational consistencySkills10+ years of experience in GTM Operations, Revenue Operations, Enablement Operations, Program Leadership, or Operational Transformation within high-growth global technology companiesProven experience building and scaling enterprise operating models, governance frameworks, and cross-functional execution mechanismsDemonstrated success leading AI-enabled operational transformation initiatives, including automation, analytics, workflow modernization, and scalable process designStrong commercial and operational acumen, including forecasting, revenue operations, utilization economics, and business performance driversExperience partnering closely with Finance, Legal, Strategy, Product, and Revenue leadership teamsExceptional analytical rigor, systems thinking, and executive-level communication skillsExperience modernizing and scaling enablement operations through process, tooling, and operating model transformationHands-on experience with analytics platforms, data workflows, or Databricks technologiesDemonstrated success implementing AI and automation solutions within operational workflows at scaleExposure to audit processes, SOX readiness, or public-company operational and financial controlsExperience operating in globally distributed, cross-functional environments with complex stakeholder alignment needsBenefitsEligibility for annual performance bonusEquityComprehensive benefits and perks that meet the needs of all of our employeesCompany OverviewDatabricks is a data and AI platform that unifies data engineering, analytics, and machine learning on a lakehouse architecture. It was founded in 2013, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.databricks.com.Company H1B SponsorshipDatabricks has a track record of offering H1B sponsorships, with 72 in 2026, 385 in 2025, 319 in 2024, 227 in 2023, 222 in 2022, 166 in 2021, 64 in 2020. Please note that this does not guarantee sponsorship for this specific role.