[Remote] Global Intake Specialist

Note: The job is a remote job and is open to candidates in USA. BBA Immigration is a firm specializing in comprehensive legal services for immigration law. The Global Intake Specialist will enhance the intake process by converting qualified leads into consultations and ensuring timely follow-up with potential clients.ResponsibilitiesHandle inbound leads from website inquiries, social media, referrals, phone calls, and chats, ensuring prompt response and structured follow-upScreen leads for potential eligibility and value using prescribed firm SOPs and scriptsCommunicate the value of the firm’s services and confidently guide qualified prospects toward securing a consultation with an attorney, aiming to book the consultation on the initial callConsistently follow up with potential clients to maintain engagement and ensure consultations move forward as scheduledPrepare and send engagement agreements, ensuring they are signed and returned promptlyMaintain accurate and up-to-date records in Clio, ensuring all interactions are loggedIdentify and act upon opportunities to streamline and enhance the intake processContribute to team success by tracking performance metrics and achieving monthly targetsSkillsBilingual Fluency: Must be fluent in both Spanish and English, capable of engaging diverse client populationsSales Experience: Proven experience in consultative sales within professional services, emphasizing empathy over high-pressure tacticsFollow-Up Skills: Demonstrated persistence and ability to handle objections empathetically and effectivelyTech Proficiency: Familiarity with CRM systems, particularly Clio, plus Microsoft 365 and communication tools like WhatsAppSelf-Starter: High initiative, able to act independently without needing direction, and continuously seek improvementCommunication: Excellent communication skills with a focus on empathetic client interactionsProcess Discipline: Ability to diligently follow scripts and SOPs while adapting as needed to client contextsCoachable: Open to feedback and adaptable to process improvements, with an eagerness to learn and growRemote Work Readiness: Proven ability to thrive in a remote work environment while maintaining accountability, communication, and consistent performanceBenefitsPerformance Incentives: High performers have the opportunity to earn meaningful bonuses tied to strong results and contributions to firm growth.Paid Time Off: Take time to recharge with paid time off designed to support rest and personal balance.Holidays: Enjoy paid holidays that allow you to step away and spend meaningful time with family and friends.Company OverviewThe experienced attorneys at Ticket Crushers, the Bay Area's premier Traffic and DUI Law Firm represent clients throughout the San Francisco Bay area for Traffic Violations, Criminal Defense, and Driving Under the Influence ("DUI"​) charges. It was founded in 2015, and is headquartered in San Francisco, California, USA, with a workforce of 2-10 employees. Its website is https://www.ticketcrusherslaw.com/.



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